What you will do:

The Operations Supervisor oversees daily operations, ensuring compliance with company procedures, workflows, and underwriting guidelines. This role leads and develops staff, monitors performance metrics, and collaborates with management, IT, and customers to drive operational efficiency, service quality, and continuous improvement. Responsible for hiring, coaching, and motivating employees while ensuring business objectives and company standards are consistently achieved.

Essential Functions:

• Responsible for the application of established procedures and methods applicable to the supervision area assigned. Must be capable of supervising any Operations Unit.
• Possess a thorough understanding of Company automation; workflows, and manual processes.
• Demonstrate the ability and knowledge to understand and interpret Underwriting principles and successfully disseminate to staff.
• Interact on a regular basis with Management (HO or Regional), Services IT, and/or customers to ensure staff is coordinating activities to meet all processing metrics delivering regular, results-driven feedback and reporting activity tied to Company standards.
• Responsible for hiring, developing, motivating, supervising and retaining operations staff ensuring the most effective use of resources, while minimizing impact on service.
• Coach and develop staff by providing clarity, direction and support that improves employee competencies, knowledge and behaviors that lead to overall success. Identify needs to ensure staff received necessary training to successfully perform job functions.
• Ascertain quality of team results using the findings to initiate and establish improved documentation, workarounds, and related staff training requirements. Evaluate performance ensuring staff is adhering to corporate guidelines.
• Initiate altered work processes to address problems and/or opportunities as they affect or represent deviations from established procedures in accordance with Company protocols.
• Ensure completion of performance reviews, including goal setting, executing plans to retain high potential employees and address low performers.
• Ensure Compliance with company policies, filings, and regulations.
• Provide analysis on problem policies and work with IT and underwriting to find resolutions and fix the problems at hand.
• Provide guidance/assistance to underwriting staff on workflow, policy guidelines, system limitations.
• Facilitating training on system/rating changes affecting end users.
• Every month, ensure that any business within our workflow is completed on time as well as, but not limited to, running compro reports to analyze the status of any outstanding business for the month and taking appropriate action on necessary items.
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

What you will need:

Education: Bachelor's Degree preferred.

Experience: 2-4 years Service-oriented leadership role with progressive development and demonstrated success in developing and executing policies, procedures and protocols preferred.

Salary: $73,100 - $103,000

The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits:

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Additional Information:

This position is a full time salaried, exempt (non overtime eligible) position.

As part of our hiring process, candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions.

Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.

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