The Commercial Lines Leader is responsible for managing the workflow procedures within the Commercial Lines department and overseeing that day-to-day operations is following agency procedures and operations, as well as general management of technical support staff and overseeing customer service operations.

How You Will Contribute:

• Co-ordinate account servicing activities with Account Executives, Assistant Account Executives, Marketing Director and Technical Assistants.

• Monitor job performance and workflow of Account Executives, Assistant Account Executives, Marketing Director, and Technical Assistants and eliminate backlogs.

• Conduct annual performance reviews of Account Executives, Assistant Account Executives, Marketing Director, and Technical Assistants.

• Recruit, interview and hire Commercial Lines Account Executives, Assistant Account Executives, Marketing Directors and Technical Assistants.

• Communicate to staff about changes procedures and changes in Company programs.

• Maintain and revise Commercial Lines Procedures manual as necessary.

• Assign new business accounts to Account Executives.

• Monitor renewals/expirations weekly

• Assist on major commercial accounts, difficult renewal and complicated tasks.

• Support full utilization of automation to ensure efficient operations and maintain standards of operation to ensure maximum use of the system and accuracy of information.

• Perform Semi Annual Quality Control audits on Commercial accounts and report to Quality Control Liaison.

• Facilitate, monitor and implement agency business plan for Department to assist meeting of Agency goals for profitability and growth, and renewal retention.

• Oversee education, training and development programs to increase staff capability and agency expertise.

• Promote open communication and high morale within the department.

• Provide in-house technical answers to all producers and staff on technical insurance issues and coverage and solve account specific problems.

Licenses and Certifications:

• Property and Casualty license

Skills & Experience to Be Successful:

• Ability to maintain a high level of responsibility

• Oral and Written Communication skills

• Proficient with Microsoft Office products and accounting software

• Technical knowledge of standard ISO products, non-traditional lines of coverage, excess and surplus lines, manuscript policies, and endorsements.

• Prior management experience and/or prior experience as Account Executive/ Customer Service Representative.

• Understanding of agency operations.

• Effective communication skills, organizational skills, and ability to respond to requests effectively and efficiently.

• Ability to plan and instruct staff members on appropriate information. Knowledge of agency software.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.