Commercial Lines Account ManagerThe OpportunityAt Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a
Commercial Lines Account Manager, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.
RESPONSIBILITIES- Build and maintain trusted client relationships by delivering responsive, proactive service and support
- Partner with producers, carriers, and internal teams to market new and renewal business and deliver tailored insurance solutions
- Manage renewals, policy changes, certificates, binders, ID cards, and other client service requests with accuracy and timeliness
- Review quotes, policies, and coverage documents to ensure accuracy in rating, limits, endorsements, and policy details
- Maintain organized client records, documentation, and follow-up activities within agency management systems and workflows
- Support billing and premium-bearing transactions while ensuring compliance with agency procedures and E&O guidelines
- Monitor outstanding items, renewals, and service requests to ensure timely completion and exceptional client experiences
- Stay current on coverage changes, carrier offerings, and industry trends through ongoing professional development and training
QUALIFICATIONSRequired Qualifications- 7+ years of Commercial Lines insurance experience servicing middle market and/or complex commercial accounts
- Strong communication, organizational, and relationship-building skills
- Ability to manage multiple priorities while delivering exceptional client service
- Proficiency with Microsoft Office and agency management systems
- Experience preparing applications, proposals, renewal submissions, and insurance documentation
- Knowledge of commercial coverages, underwriting processes, and carrier requirements
Licensure- Active Property & Casualty Insurance License OR
- Ability to obtain and maintain a Property & Casualty Insurance License within 6 months of hire
Preferred Qualifications- Experience working in an independent insurance agency or brokerage
- Experience supporting Agriculture, Ag-related, Construction, Manufacturing, or Distribution accounts
- Experience with Applied Epic or other Agency Management Systems
- Professional designations such as CISR, CIC, CRM, CPCU, ARM, or similar
Compensation- Salary Range: $100,000-110,000 annually
BenefitsEligible colleagues enjoy a comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k) with employer match
- Generous paid time off, including vacation, holidays, and sick time
- Professional development and continuing education opportunities
- Career growth within Alera Group
- Collaborative team environment focused on delivering exceptional client experiences
ADDITIONAL INFORMATIONWork ArrangementThis position is Hybrid
- Hybrid: This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.
Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.
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Location TypeHybrid - 2 or less days in office
