OVERVIEWCommercial Lines Account Manager - Property & CasualtyLocation: Hybrid
At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We're seeking a
Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.
RESPONSIBILITIESWhat You'll Do / Your ImpactClient Partnership & Risk Strategy- Serve as the primary service contact for assigned large business commercial accounts
- Work closely with Producers to manage all policy-related activities for assigned clients
- Participate in client meetings with Producers as needed
- Provide daily client support for policy change requests and coverage questions
Operational Excellence- Manage renewals, new business marketing, endorsements, audits, and policy changes
- Market renewals and new business accounts and provide quote analysis for Producers
- Review, check, and process policy documents for accuracy
- Update agency management systems to reflect correct coverages and policy details
- Invoice agency-billed policies and policy changes
- Interact daily with insurance carriers to request endorsements, order policies, and respond to underwriting inquiries
- Review insurance requirements and contracts in support of certificate of insurance requests
- Maintain accurate documentation in the agency management system (AMS360)
Strategic Contribution- Assist Producers in preparing client proposals for renewals and new business
- Provide guidance to commercial lines assistants supporting assigned accounts
- Support special projects and additional duties as assigned
- Contribute to a collaborative, service-driven team environment
QUALIFICATIONSWhat You BringRequired- Active Pennsylvania Property & Casualty license or resident license in another state
- 3+ years of experience in Commercial Lines preferred
- Strong ability to work independently, prioritize workload, and manage multiple deadlines
- Proficiency in AMS360 or similar agency management systems
- Working knowledge of Microsoft Word, Excel, and Outlook
- Familiarity with insurance carrier products, rating systems, and carrier portals
- Strong verbal and written communication skills
Preferred- Experience servicing large commercial accounts
- Prior experience mentoring or guiding support staff
Core Competencies- Detail orientation and accuracy
- Accountability and follow-through
- Client-first thinking
- Strong organization and time management
- Collaboration and teamwork
- Problem-solving and sound judgment
ADDITIONAL INFORMATIONCompensation:Salary range: $75,000 - $100,000 per year
Benefits:Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Work Model:This role is
Hybrid Professional Development - Alera Group AcademyAt Alera Group, growth isn't left to chance. Through
Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You'll have access to:
- Role-specific learning paths
- Leadership development programs
- Technical and compliance training
- Industry certifications and continuing education support
- Peer learning and knowledge-sharing communities
Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.
Licensure & Certifications (If Applicable)This position may require:
- Active Property & Casualty License
- Ability to obtain required licensure within agreed upon timeline after hire.
- Ongoing continuing education to maintain active status
Location TypeHybrid - 3 or more days in office - Office UKG Work location
