Target Range:$70,304.00 /Yr. - $90,000.00 /Yr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target: 12.5%
Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5%
These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.
About This JobThe Commercial Lending Systems Administrator supports and optimizes commercial lending platforms, serving as the primary triage point for system issues. This role partners closely with business users, IT teams, and vendors to identify root causes, configure solutions, and maintain platform stability. It is a hands-on role suited for a systems-savvy problem solver with a strong understanding of end-to-end commercial lending processes and a passion for working at the intersection of operations and technology.
Responsibilities:- Own intake, triage, and prioritization of bugs and system issues across commercial lending platforms (e.g., LoanIQ, nCino, Cash Suite, DataScan, Moody's ABS)
- Partner with business units to understand reported issues, validate impact, and determine root cause
- Perform detailed root cause analysis (RCA) and identify recurring themes and systemic gaps
- Configure systems where appropriate (within approved access) to resolve issues or implement improvements
- Collaborate with IT, vendors, and platform teams to drive resolution of defects and enhancements
- Translate business process gaps into clear functional requirements and defect documentation
- Track issues through resolution, ensuring timely communication and stakeholder alignment
- Identify opportunities to improve processes, controls, and system usage based on issue trends
- Serve as a subject matter expert for commercial lending workflows and platform behavior
Qualifications:- Bachelor's degree
- 3+ years of experience in business systems analysis, production support, or platform operations within financial services
- Strong experience supporting commercial lending systems (LoanIQ, nCino, or similar platforms strongly preferred)
- Deep understanding of commercial lending processes, workflows, and data
- Proven ability to conduct root cause analysis and synthesize complex issues into actionable insights
- Experience working with IT teams and vendors to resolve production issues
- Comfort operating with system configuration access (non-developer role)
- Excellent critical thinking, problem-solving, and communication skills
Axos Employee Benefits May Include:- Medical, Dental, Vision, and Life Insurance
- Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
- HSA or FSA account and other voluntary benefits
- 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
- Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
Job Functions and Work Environment:While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
