ABOUT THE ROLE

The Commercial Learning and Development Manager is responsible for enhancing the effectiveness, capability, and growth of the commercial organization. This role creates, implements, and delivers engaging learning experiences that build selling skills, leadership capability, product knowledge, and commercial acumen. The Manager partners closely with the commercial teams (Sales, Marketing, Merchandising, Customer Service, and Pricing & Revenue Growth) to assess learning needs, design impactful solutions, and deliver programs that drive business results.

This position requires strong content development skills, facilitation excellence, manager skill-development experience, and proficiency in e-learning design - especially using Articulate Rise. The ideal candidate is agile, creative, and deeply sales-focused, with the ability to translate business needs into learner-centered training solutions.

COMPENSATION & SCHEDULE

Salaried (based on experience)

Monday - Friday (standard business hours)

BENEFITS

We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0-90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You'll also enjoy discounts on brand-name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.

WHAT YOU WILL DO

• Conduct needs assessments across sales and commercial teams to identify skill gaps and development priorities.
• Design, develop, and maintain learning content including instructor-led training (virtual & in-person), e-learning modules (Articulate Rise), toolkits, playbooks, job aids, and videos.
• Facilitate engaging learning sessions focused on sales skills, product knowledge, commercial strategy, and manager capability.
• Create manager and leadership development programs that build coaching skills, performance management capability, and team-development practices.
• Partner with Sales leadership to design training that supports consultative selling, negotiations, objection handling, and sales growth planning.
• Develop learning pathways and blended programs using multiple modalities (ILT, VILT, self-paced, microlearning, simulations, etc.).
• Collaborate with cross-functional teams to ensure content is timely, accurate, and aligned with business priorities.
• Measure learning effectiveness through assessments, feedback, performance data, and impact evaluation.
• Continuously improve programs based on learner insights and evolving commercial needs.
• Maintain and organize learning resources on LMS and communication channels.
• Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
• Provide coaching to managers, supervisors, and subject-matter experts delivering training.
• Support onboarding for sales roles, ensuring consistency, capability-building, and speed-to-productivity.
• Exemplify a growth mindset and model curiosity, creativity, agility, and learner-centric thinking.
• Perform other duties as assigned.

WHAT WE'RE LOOKING FOR

• Excellent verbal and written communication skills.
• Strong facilitation and presentation skills in both virtual and in-person environments.
• Proven ability to design and develop learning content using Articulate Rise and other multimedia platforms.
• Experience in creating training for sales teams, including selling skills, product knowledge, and commercial processes.
• Ability to develop manager capability programs (coaching, feedback, leadership fundamentals).
• Strong instructional design skills with the ability to simplify complexity and create engaging learner experiences.
• Creativity, agility, and comfort operating in a fast-paced, evolving environment.
• Excellent organizational skills and attention to detail.
• Ability to evaluate and research training options and alternatives.
• Five years of experience designing, developing, and facilitating learning programs.
• Strong leadership and influence skills; able to partner with senior leaders.
• Travel to distribution centers or sales events as needed.

Preferred Qualifications

• Bachelor's degree in relevant field preferred.
• Experience in Articulate Storyline 360 and Rise platform.
• Ability to design and develop professional training videos.
• Excels working in a highly virtual commercial organization.
• Certified Professional in Learning and Performance (CPLP) or similar credential preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.