Commercial HVAC Service Manager

Orion Talent

• $100K — $140K *
Ashburn, VA 20147In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Proven experience leading or managing a technical team.
  • Experience overseeing technician workload, performance, and training.
  • Comfortable resolving customer service issues directly with commercial clients.
  • Previous role as a Commercial HVAC Service Manager or Service Operations Manager is beneficial.
  • 5+ years' experience in the commercial HVAC sector is a plus.
  • Familiarity with revenue management, forecasting, and branch KPIs.
  • Knowledge of commercial building codes is advantageous.

Responsibilities

  • Lead and manage a team of HVAC technicians effectively.
  • Oversee technical service operations and ensure quality service delivery.
  • Develop and maintain customer relationships with a focus on satisfaction.
  • Monitor and improve branch performance metrics regularly.
  • Collaborate with the team on scheduling and technician training initiatives.
  • Drive business development and identify opportunities for account growth.

Benefits

  • Company vehicle for professional use.
  • Company phone provided for work purposes.
  • Performance bonus structure to reward achievements.
  • Lead a major commercial HVAC service operation with significant responsibility.
Full Job Description
Description

Lead a commercial HVAC service operation with responsibility for technician leadership, technical service operations, customer relationships, and branch performance.

MUST-HAVE SKILLS, EXPERIENCE, AND EDUCATION:

  • Leadership: Proven experience leading/managing a team of technicians.
  • Team Management: Experience overseeing technician workload, performance, scheduling, training, or development.
  • Customer-Facing: Comfortable working directly with commercial customers and resolving service issues.

NICE-TO-HAVE SKILLS, EXPERIENCE, AND EDUCATION:
  • Previous Commercial HVAC Service Manager or Service Operations Manager experience.
  • Commercial HVAC: 5+ years of commercial HVAC industry experience.
  • Experience with revenue, margins, forecasting, and branch KPIs.
  • Business development/account growth experience.
  • Knowledge of commercial building codes.
  • Experience with Salesforce, ServiceMax, ERP, or similar systems.
  • Bachelor's degree in Business, Engineering, or related field.

IDEAL CANDIDATE

A strong HVAC leader who understands the technical side of the business and can effectively manage technicians, customers, and branch operations.

COMPENSATION & PERKS
  • $100K-$140K+ earning potential
  • Company vehicle
  • Company phone
  • Performance bonus
  • Opportunity to lead a major commercial HVAC service operation
* Ladders Estimates

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