Commercial Fleet Service Advisor to support our growing
Stellantis fleet and commercial service department at our Auburn CDJR location.
This role is focused on
business and fleet customers, managing the service needs of companies that rely on their vehicles every day. The right candidate understands the importance of
speed, communication, and keeping fleets on the road. If you are organized, customer-focused, and thrive in a fast-paced service environment, we want to hear from you!
BENEFITS - Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
- Retirement Plans: 401(k).
- PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.
- Employee discounts
- Referral bonus program
PAY - This position is commission based earning $60,000 - $120,000 per year.
SUMMARY A Commercial Fleet Service Advisor sells and schedules needed service work in the service department.
ESSENTIAL DUTIES - Schedules service appointments and manage the entire service process from check-in to delivery.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes "promised time." Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work and coordinates with technicians to prioritize fleet uptime and turnaround time.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
MARGINAL DUTIES - Being a team player
- Ability to work in a fast-paced environment
- Deliver a professional and efficient service experience
- Other duties as assigned
ADDITIONAL QUALIFICATIONS - Strong communication and organizational skills
- Automotive Service Advisor experience preferred
- Experience with commercial or fleet accounts is a major plus
- Familiarity working with service software (Dealertrack, Xtime, etc.)
- Ability to manage multiple vehicles and customers simultaneously
Driving is an essential function of this position. Applicants must possess a valid driver's license and maintain an acceptable driving record consistent with company insurance standards throughout employment.
Location: Auburn CDJR Fleet Department
