Job SummaryThe internal deadline to apply is 08/21/26. External applications will be accepted on a rolling basis while the position remains open.
Work LocationHybrid
This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison, or Appleton, WI.
Responsibilities & QualificationsKey Responsibilities- Lead the training team in fostering a culture of lifelong learning and supporting a positive associate learning experience.
- Manage a team of trainers and other teams as assigned by providing mentorship, guidance, and support in their professional development.
- Oversee the performance management, career development, and training of team members.
- Manage the research, development, and delivery of training content for insurance coverage and content under the learning pillars.
- Apply adult learning principles to the instructional design and training delivery of courses offered.
- Evaluate and implement approaches to make learning experiences more accessible, agile, and impactful for learners.
- Design and manage training programs for both new and experienced associates, with a focus on enhancing knowledge and key technical skills.
- Develop training plans for new product and service roll outs.
- Analyze training effectiveness for continuous improvement.
- Work closely with leadership and other key stakeholders to identify learning needs and develop customized training solutions.
- Collaborate with cross-functional teams to build relationships and develop enterprise-wide training opportunities.
Preferred Skills & Experience- 8 years of experience in insurance or training
- 3 years of supervisory experience
- Leadership skills, with the ability to coach, mentor and develop others
- Analytical and communication skills
- Problem solving skills
- Ability to build collaborative relationships
Education- Bachelor's degree in Business, Insurance, or related field
- Associate in General Insurance designation(s)
Salary StatementThe salary range for this position is $109,432-$136,790.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
BenefitsWest Bend offers a comprehensive benefit plan including but not limited to: - Medical & Prescription Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
