iGaming: The Commercial Account Manager should have a deep understanding of iGaming operations, the supply of gaming products and services to operators, and the management of post-sale relationships. Reporting into the VP Commercial US, and sitting within the Light & Wonder Commercial team (Sales and Account Management), this role is critical for Light & Wonder iGaming to effectively manage, support and grow business with its various Canadian gaming clients.
Essential Job Functions- Build and manage close relationships with the allocated Light & Wonder (L&W) US clients. These clients will be based in the US across multiple States and may have support teams located in other Countries. Client engagement will be facilitated through a combination of Teams meetings, face-to-face meetings, phone calls, email, Skype, Slack and so forth.
- Manage multiple clients in a professional and organized manner. Complete regular client review meetings. Create and manage backlogs of client requirements. Keep clients up-to-date with L&W documentation.
- Ensure clients are taking maximum advantage of the L&W portfolio inclusive of first party content and studios, as well as third party studios.
- Ensure clients are optimizing L&W games on their sites. Collaborate with external and internal marketing teams. Pass across marketing materials and digital assets. Work to get premium onsite positioning of L&W games and new games released quickly on clients' sites.
- Establish trust and relationships with key client influencers and decision makers.
- Work with clients to compile data and insights on L&W product performance versus that of competitors, the effects of targeted campaigns and promotions etc.
- Up-sell the existing clients for new products and premium offerings. Work with them to broaden the L&W product footprint within their business.
- Liaise with the L&W Product team as well as other internal departments to effectively respond to clients' inquiries and concerns, and to communicate feedback on client requirements, preferences and valued-added features.
- Driving the business strategy with impressive results
- Mastering LnW internal protocols and operating with high levels of efficiency within the role, coaching and supporting new team members
- Deliver client revenues in line with company forecasts.
This position has no supervisory responsibilities.EducationUniversity degree in Commerce or Business Administration or equivalent relevant experience
Required Experience- A minimum of 5 years of experience as an account manager / commercial manager across any relevant online (digital) industry and sector
- Experience supporting key accounts and a proven track record in growing an existing business portfolio and in achieving, and exceeding, established revenue targets
- A record of developing strong working relationships with executives, peers, and associates
- Experience within the iGaming industry and commercial space is preferred
Knowledge, Skills & Abilities- Excellent communication skills
- Ability to work independently, and possess strong organizational and time management skills
- Proven competence in negotiating. Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms
- Tech savvy and customer service oriented
- Professional, resourceful, patient, and tactful in handling customer inquiries and negotiations
- Enthusiasm and leadership. A strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment
- Proficient in MS Office (Word, Excel and PowerPoint)
- Experience drafting proposals and presenting in front of clients is ideal
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work ConditionsLight & Wonder and its affiliates (collectively, "L&W") are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
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