Commercial Account Manager

Citrix

$70K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-5 years of experience in B2B renewals, inside sales, or account management, preferably in SaaS or enterprise software.
  • Demonstrated success in negotiating pricing, terms, and contracts.
  • Strong technical skills with CRM and quoting tools (e.g., CPQ) and Microsoft Office.
  • Exceptional verbal and written communication skills for engaging with mid-level and executive stakeholders.

Responsibilities

  • Manage the end-to-end renewal process for a portfolio of commercial accounts.
  • Lead renewal negotiations to reduce churn and secure multi-year contracts.
  • Forecast renewal metrics and maintain pipeline management in the CRM.
  • Collaborate with Customer Success, Field Sales, and Product teams to enhance customer experience.
  • Engage proactively with customers to increase software adoption and identify risks early.
  • Consistently meet or surpass quarterly and annual sales targets.

Benefits

  • Competitive compensation packages including base salary and commission.
  • Comprehensive health benefits.
  • Robust opportunities for professional development.
  • Customer-centric culture that fosters career growth.
Full Job Description
Key Responsibilities

  • Manage the Renewal Lifecycle: Own and execute the end-to-end renewal process for a dedicated portfolio of commercial accounts.
  • Negotiation & Strategy: Lead renewal negotiations to minimize churn, maintain margin integrity, and secure multi-year contract agreements.
  • Forecasting & Pipeline: Accurately forecast renewal metrics, maintain forecast hygiene, and manage your pipeline within Cloud Software Group's CRM.
  • Cross-Functional Collaboration: Partner with Customer Success, Field Sales, and Product teams to remove obstacles, communicate value, and address customer needs.
  • Drive Adoption: Proactively engage with customers to drive software adoption and identify early indicators of risk.
  • Consistently achieve or exceed quarterly and annual sales quotas.

Qualifications & Requirements

  • Experience: 2 to 5 years of B2B renewals, inside sales, or account management experience, ideally in the SaaS or enterprise software space.
  • Negotiation Skills: Proven track record of successfully negotiating pricing, terms, and contract structures.
  • Technical Aptitude: High proficiency with CRM and quoting tools (e.g., CPQ) and Microsoft Office.
  • Communication: Exceptional verbal and written communication skills with the ability to confidently present value propositions to mid-level and executive stakeholders.

Cloud Software Group offers competitive compensation packages (base + commission), comprehensive health benefits, and robust professional development opportunities. You will join a dynamic, customer-obsessed culture that empowers individuals to grow their careers while delivering mission-critical solutions.

You can browse and apply for current openings in your area by visiting the official Cloud Software Group Careers page.

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