Commercial Account ManagerPosition Summary We have an opportunity for a Commercial Account Manager to join our team and act as the primary site contact for assigned customer accounts. In this role, you will ensure customer satisfaction by managing the commercial process and driving continuous improvement. You will build strong relationships with key stakeholders and provide a consistent experience while promoting the Catalent brand. This position is ideal for someone who enjoys working in a fast-paced environment and values collaboration and accountability.
Shift: Monday - Friday 1st shift
Location: 100% onsite at our facility in Chelsea, MA
The Role - Serve as the primary commercial contact for assigned customer accounts, acting as the voice of the customer, and ensuring successful execution of commercial manufacturing programs.
- Partner with customers, operations, planning, finance, quality, and supply chain teams to align forecasts, demand plans, and production requirements.
- Lead onboarding and integration of new commercial clients as programs transition from development and PPQ into routine commercial manufacturing.
- Develop and implement scalable account management, forecasting, and planning processes to support the site's continued commercial growth.
- Drive cross-functional communication, issue resolution, and strategic relationship management while balancing customer expectations with operational capabilities.
- Perform additional duties as needed.
Candidate Minimum Requirements - Bachelor's Degree is required.
- Minimum of 3 years of experience in commercial account management, strategic account management, commercial operations, customer-facing operations, supply chain, planning, or related client-facing roles.
- Experience managing customer relationships and coordinating across multiple internal stakeholders in a manufacturing, CDMO, pharmaceutical, life sciences, or other complex operational environment.
- Experience supporting forecasting, demand planning, SIOP/S&OP, or commercial execution activities.
- Strong communication, relationship-building, and cross-functional collaboration skills.
- Demonstrated ability to manage multiple priorities, solve problems, and operate effectively in a fast-paced, evolving environment.
- Proficiency with Microsoft Office applications; experience with ERP systems preferred.
Preferred Skills & Background - Experience in pharmaceutical manufacturing, CDMO/CMO, life sciences, or other regulated manufacturing environments.
- Experience owning customer forecasts and aligning demand with operational capacity.
- Participation in SIOP/S&OP processes or similar integrated business planning activities.
- Experience developing, improving, or implementing business processes in a growing organization.
- Knowledge of PPQ, commercial manufacturing, inhalation products, oral solid dose (OSD), or related pharmaceutical operations is preferred but not required.
- Experience with inhalation, spray drying, or OTC products is a plus.
Compensation The anticipated salary range for this position in Massachusetts is
$90,000 - $120,000 plus eligibility for a bonus. The final salary offered to a successful candidate may vary, and will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc. Catalent is a multi-state employer, and this salary range may not reflect positions that work in other states.
