Salary : $62,025.88 - $99,241.41 Annually
Location : City Hall, 815 New Bridge St, Jacksonville, NC
Job Type: Regular - Full Time
Job Number: FY26-00129
Department: Finance Dept
Division: Revenue Division
Opening Date: 06/03/2026
Closing Date: 7/2/2026 7:30 AM Eastern

General Description: The City of Jacksonville is looking for a Collections Supervisor to perform technical and intermediate administrative work supervising and participating in revenue collection activities for the City. Work is performed under the regular supervision of the Revenue Manager. Supervision is exercised over five Customer Service Specialists.
The salary posted is the full salary range for this position. The starting salary is expected to be in the range of $62,025.88 - $80,633.64 depending on qualifications.
Essential Functions/Typical Tasks
Overseeing, supervising, and participating in the collection, receipt and recording of revenues collected; coordinating the collection of delinquent accounts; preparing and maintaining appropriate records and files. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Plans, organizes and directs the collection activities of utility billing, privilege license and miscellaneous receivable accounts.
• Oversees and assists with all customer service activities in regard to utility billing, payments and privilege licenses by handling public complaints and inquiries, providing information and assistance.
• Oversees the collection of occupancy taxes.
• Responsible for employee selection, training, discipline, and performance evaluations, including conducting formal reviews and recommendations.
• Coordinates with the Revenue Manager and City Attorney with regard to delinquent accounts and bankruptcies involving foreclosures.
• Manages the North Carolina Debt Setoff Program and the Online Collections Program.
• Prepares and files liens related to water and sewer utility assessments and code enforcement abatements; administers attachments and garnishments as required to recover delinquent revenues owed to the City; and submits required reports to Onslow County Tax Offices.
• Establishes and monitors customer payment plans.
• Reviews and recommends policy changes or updates that are then finalized for City Council review and adoption.
• Performs related tasks as required.

Required Education and Experience
Any combination of education and experience equivalent to graduation from an accredited community college with major course work in business management or accounting AND 2 to 5 years experience in the collection and recording of a variety of revenues and interacting with the public, including 6 months to 2 years supervisory experience.
Knowledge, Skills and Abilities
Thorough knowledge of collection and accounting procedures and business office operations; thorough knowledge of utility service billing and collection process; general knowledge of Federal and State laws and City ordinances and procedures governing the collection of City revenues; some knowledge of governmental accounting procedures and fiscal management; ability to establish and maintain effective working relationships with the public and other employees and subordinates; ability to prepare detailed financial reports. Knowledge of bankruptcy and collection law is a plus.

The City of Jacksonville offers a comprehensive benefits package to all eligible employees.
01

Do you have 2 to 5 years of experience in debt collections and interacting with the public?

• Yes
• No

02

Did you graduate from an accredited community college or higher with major course work in Business or similar?

• Yes
• No

03

Do you have 6 months to 2 years supervisory experience?

• Yes
• No

04

Briefly describe your experience in collections and recording of revenues.
Required Question