BDG is looking for a detail-oriented
Collections Specialist to join our Finance & Accounting team. This role owns the accounts receivable collections process end-to-end - from monitoring aging balances to resolving disputes and maintaining strong relationships with clients and internal stakeholders. You'll play a key role in maintaining healthy cash flow and minimizing bad debt across BDG's advertising and media partnerships.
What You'll Do- Manage the full collections cycle for outstanding client invoices, prioritizing by aging and risk
- Proactively contact clients via phone and email to secure timely payment and resolve outstanding balances
- Monitor and maintain accurate accounts receivable aging reports; flag at-risk accounts early
- Investigate and resolve billing discrepancies, short-pays, and disputes in partnership with Sales, Ad Ops, and Client Services
- Reconcile customer accounts and apply payments accurately in the accounting system
- Partner cross-functionally with Sales and Account Management on client payment terms, credit holds, and escalations
- Prepare regular collections status reports and aging summaries for Finance leadership
- Recommend accounts for write-off or collections agency referral when appropriate, following BDG policy
- Support month-end close activities related to AR, including bad debt reserve analysis
- Identify process improvements to reduce DSO (Days Sales Outstanding) and improve collections efficiency
What You'll Bring- 2-5 years of experience in collections, accounts receivable, or credit and collections, ideally in media, advertising, or a similarly fast-paced industry
- Strong communication and negotiation skills - comfortable having direct, professional conversations with clients about payment
- Solid understanding of AR processes, aging methodology, and basic accounting principles
- Experience with accounting/ERP systems (e.g., NetSuite, SAP, Oracle, or similar); NetSuite experience a plus
- Proficiency in Excel/Google Sheets for tracking, reporting, and reconciliation
- Highly organized with strong attention to detail and the ability to manage a high volume of accounts simultaneously
- A problem-solver who can navigate disputes calmly and find win-win resolutions
- Bachelor's degree in Finance, Accounting, Business, or a related field preferred (or equivalent experience)
$80,000 - $90,000 a year
