GENERAL SUMMARY

Serves as a working manager by overseeing the day-to-day performance of the Collections team while also directly managing a portfolio of complex, sensitive, or escalated collection, loss mitigation, and asset recovery matters. This role focuses specifically on mitigating loan portfolio risks, minimizing losses, and recovering assets in compliance with applicable laws, regulations, and internal policies. This role requires background in collections (preferably at a bank or credit union), modifying and restructuring loans, and asset recovery.

Position Duties & Functions

Supervision and Functional Management

• Provides day-to-day management of the Collections team, fostering a positive and productive work environment.
• Recruit, train, and mentor collection specialists
• Sets performance goals, monitors individual and team performance, and provides regular feedback and coaching.
• Manages staffing levels and resource allocation to ensure adequate coverage and effective workload management.
• Fosters effective communication and collaboration within the Collections department and across other functional areas.

Loan and Share Loss Mitigation

• Develops and implements strategies to minimize loan and share losses including proactive measures to identify and mitigate potential risks.
• Conducts analysis of delinquent accounts and collaborates with appropriate managers to develop feasible repayment plans or loan modifications in the best interest of the member and Credit Union.
• Establishes and maintains relationships with delinquent members, negotiating payment arrangements, and resolving disputes to minimize losses.
• Handles escalated collection calls on delinquent loans and overdrawn shares.
• Recommends delinquent loans for charge-off in accordance with internal policies and procedures.

Collections

• Monitors and analyzes collection performance metrics, implementing corrective actions and process improvements as needed.
• Manages and liquidates repossessed and foreclosed loan collateral in an effective and efficient manner, consistent with policy, achieving maximum benefit for the Credit Union.

Other duties as assigned

• Stays informed of industry trends, industry best practices, and emerging technologies related to collections, loss mitigation, and asset recovery.
• Stays informed of regulatory requirements related to loan and share loss mitigation, ensuring compliance with applicable laws and regulations.

POSITION REQUIREMENTS

EXPERIENCE and EDUCATION

• 3 years of management experience and 5 years' related collections experience and/or training or equivalent combination of education and experience.
• Bachelor's degree from a 4-year college.
• Equivalent combination of education and experience may substitute for stated qualifications.

KNOWLEDGE and SKILLS

• Solid understanding of financial calculations, including interest rates, loan balances, and payment schedules to analyze delinquency trends and evaluate recovery strategies.
• Proficiency in data analysis and statistical techniques to assess collection performance, identify areas of improvement, and make data-driven decisions.
• Strong mathematical aptitude for conducting month-over-month flux analysis, financial forecasting, assessing risk, and calculating recovery rates and potential losses.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
• Familiarity with member (customer) relationship management (CRM) software and data visualization tools to manage member interactions.
• Ability to produce and interpret graphs and charts to visually represent data trends and patterns for enhanced analysis, reporting, and collection efforts.
• Excellent customer service skills.

COMPETENCIES

• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize.
• Ability to understand and align with our core competencies through daily projects and tasks:

Growth Mindset

Diversity & Inclusion

Communication

Change Ready Leadership

Responsibility

Problem Solving

Tech & Data Savvy

CU Business Acumen

PHYSICAL DEMANDS

• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

SALARY AND BENEFITS:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers

Zone 1: $86,520.00 - $118,965.00

Zone 2: $78,733.20 - $108,258.15

Zone 3: $72,676.80 - $99,930.60

Zone 4: $69,216.00 - $95,172.00

This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 0-8% of incentive eligible earnings, based on a combination of institutional performance (0-2%) and individual performance (0-6%). Incentive payments are discretionary and subject to approval.

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