Allegion Access Technologies Collections Manager-US Remote

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion.

Job Summary:

The successful candidate will be responsible for planning, leading and directing a team of Credit Collectors, managing an accounts receivable portfolio of $25M to $50M Dollars in North America. A key objective of the role will be to drive collection results to achieve business targets. The portfolio includes a diversified range of customers, several branch locations, and the manger will be expected to ensure that credit controls, appropriate credit policies and procedures are complied with. The Collections Manager will also work with the Allegion Access Technologies Credit Manager on larger, complex accounts. An essential element of the role will include building effective customer relationships and an ability to collaborate effectively with business partners to achieve cash flow objectives. This individual must be able to work in a fast-paced environment, setting priorities and motivating a diverse collections team. This candidate must possess excellent verbal and written communication skills, have strong leadership experience, and ability to drive change while creating a positive culture with strong employee engagement.

Individual must have the ability to lead a collection team, to interpret and summarize accounts receivable data, and provide recommendations to management on customer accounts, utilize risk mitigation tools, and achieve Accounts Receivables performance goals. This position will partner with the Allegion Access Technologies Credit Manager to deliver Accounts Receivable performance, delivers forecasted results, and support/review sales initiatives to facilitate revenue growth. Partner with branch operations, branch personnel, billing organization, and customer experience to effectively provide excellent customer service and clear directives on Accounts Receivable initiatives.

What You Will Do:

Performance Management

• Manage and motivate a collection team to drive portfolio performance, DSO, % Current, reduction of 60+ day balances, and ability to meet the monthly cash collection forecast
• Drive improved collections results to achieve business AR performance annual plan
• Build solid relationship with both customers, sales, branch operations, and staff
• Ability to design, innovate, challenge processes and act as a change agent within the America's Credit organization
• Work with Credit Management on larger, challenging accounts
• A sound understanding of domestic/international credit and collection practices
• Excellent communication skills as well as an ability to interact effectively with staff at all levels
• Strong problem-solving skills and willingness to partner with cross function teams such as branch operations, customer experience, billing, and sales
• Ability to negotiate and effectively communicate judgment decisions required
• Account reconciliation and dispute resolution management skills required

Planning, Reporting and Analysis

• Timely and accurate analyze of Accounts Receivable results and compare/contrast to forecasts/annual operating plan monthly, quarterly, and yearly.
• Prepare reporting for month end and effectively analyze, and communicate trends
• Prepare and present necessary countermeasures relative to cash collections, disputes, and unapplied cash/credits
• Monthly communication of Account Receivable results to Credit management and staff.
• Financial Analysis skills to evaluate customer financial statements used in making account decisions and recommendations
• Knowledge of lien rights, notice of furnishing within the construction industry

Talent Management

• Mentor, coach, and provide functional leadership to the collection staff.
• Drive improvements in collection processes; develop controls, and processes to improve the efficiency and effectiveness of the collection function.

• Proven track record in developing an effective collection organization that enables new process development and on-going support.
• Manage and develop staff. Build bench strength and promote talent across the organization. Exceptional coaching and mentoring savvy, as well as a high level of passion for and interest in organization talent development and employee engagement
• Implement and share best practices across collection team
• Maintain and approve time records of direct reports

Compliance

• Maintain a robust and effective internal control environment
• Ensure compliance with the Sarbanes-Oxley Act related to the Accounts Receivables and its key controls
• Adherence to Allegion Global Credit & Collection Policy
• Ensure proper accounting treatment and management of all accounts receivable related transactions and deductions, including tracking and reconciliation of customer accounts
• Adherence to escheatment policies
• FICAP, GAAP, and SOX compliance and level of authority matrix

What You Need to Succeed:

• Strong leadership, presentation skills, financial analysis, and ability to explain and communicate financial results to Credit Manager in an understandable and actionable format for decision-making purposes.
• Strong data management and business partnership skills a must.
• Working knowledge of the construction, distribution, and service industries
• Extensive managerial experience (4-6 years)
• Proven Track record of leading a collection function with 4-6 years' experience
• Ability to effectively collaborate across the organization and positively influence business outcomes.
• Travel 5%-10%

EDUCATION:

Bachelor's degree in Finance, Accounting or related field preferred, but related work experience can substitute for a degree.

Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.
• The expected Base Salary Range: $95,000 to $115,000.The actual compensation will be determined based on experience and other factors permitted by law.
• Bonus Eligible: Yes

Apply Today!

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Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.