Job DescriptionThis critical leadership role will be focused on driving partner-based credit card growth across our enterprise. This executive will manage a number of U.S. Bank's cobrand partner relationships, focusing on growing the business, delivering exceptional customer experience, and enabling mutually valuable relationships with our co-brand partners.
This leader will work directly with cobrand partners to develop and execute strategic plans, create world-class customer service experiences, ensure seamless partner integrations, lead executive-level discussions, and coordinate all internal and external activities associated with managing the portfolio. The leader will effectively lead internal cross functional teams to drive these initiatives.
This executive will continually monitor the effectiveness of our products, service delivery, and customer experiences-driving internal and external changes to ensure world-class positioning in the card industry. This leader will be responsible for continued growth and profitability across payments for consumer and small business.
KEY RESPONSIBILITIES- Well-developed leadership abilities and strategic management skills
- Exceptional interpersonal, verbal, and written communication
- Thorough knowledge of banking / credit card operations
- Experience overseeing large, successful card partnerships
- Responsible for the administration of corporate policies and procedures and ensuring compliance with applicable laws and regulations
- Ability to quickly integrate complex information and translate it into business strategy
- Deep knowledge of the payments industry, including current and future trends in digital payments and financial services innovation
- Understanding of all payment instruments, their key attributes, and restrictions
- Exceptional influencing skills; adept at driving organizational change through partnership, collaboration, and leadership rather than title or line authority
- Builds trust-based relationships with stakeholders at all levels of an organization
- Gains commitment, trust, and support from others by involving them in the thinking and decision-making process
TALENT PROFILE/KEY SKILLS- Proven track record of leading high-performing teams in a dynamic, fast-paced environment
- Strong executive presence with the ability to influence at all levels of the organization
- Strategic thinker with a bias for action and results
- Deep understanding of partner relationship management and co-branded credit card programs
- Expertise in navigating complex regulatory environments and ensuring compliance
- Ability to lead through ambiguity and drive innovation in product and service delivery
- Strong analytical and problem-solving skills with a data-driven mindset
- Passion for customer experience and delivering best-in-class solutions
- Collaborative leadership style with a focus on mentorship and talent development
- 15+ years of Payments and Banking experience
- Ideally gained in increasingly larger roles with direct experience with both consumers and partners
- A strong track record of positive outcomes in B-to-B-to-C relationships is a must
- Strong academics
- Bachelor's degree or comparable academic training is required. MBA or higher desirable
CRITICAL LEADERSHIP CAPABILITIESDriving Results: In delivering on U.S. Bank's strategy, this leader will need to:
- Identify ways to transform and scale the business, focusing on growth, innovation, and continued differentiation, both in terms of products and services, as well as the overall customer experience.
- Develop and execute a strategy that will position the business to meet its growth and operational objectives.
- Review performance and progress on a regular basis to ensure the business is meeting/exceeding its growth, profitability, and operational objectives, including revenue, expense ratios, return on investment, and customer penetration.
- Set continually higher goals that are ambitious but realistic and aligned with U.S. Bank's overall strategy and risk parameters.
Acting Strategically:
- In a competitive environment, where product differentiation and customer experience are critical to success in the marketplace, this leader must drive outcomes for the business, and the organization, by:
- Partnering with U.S. Bank's leadership to create a compelling vision and strategy for the Co-Brand business, positioning the organization to achieve heightened scale and market share.
- Proactively monitoring all technological advancements/disruptive business models to ensure US Bank's business remains relevant and innovative, especially as it relates to providing a best-in-class customer experience.
Collaborating and Influencing: This executive will collaborate with leadership and other senior colleagues by:
- Engaging U.S. Bank colleagues, including enterprise leadership, in a dialogue to gain commitment and support for the business, its strategic priorities, and the necessary investments required to achieve both financial and operational objectives.
- Using well thought out influencing strategies, adapted to U.S. Bank's organization, people, and each specific situation.
- Taking initiative to systematically build and maintain relationships and support at multiple levels, across businesses, functions, and regions.
Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $205,650.00 - 251,350.00
Posting may be closed earlier due to high volume of applicants. 
