Cnsl, Gest des comptes clients-TS

LifeWorks, Inc.$75K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of relevant experience
  • Bachelor's degree in mathematics, finance, administration, actuarial science, or another relevant field
  • Exceptional teamwork skills
  • Strong analytical thinking and attention to detail
  • Organizational and problem-solving abilities
  • Excellent communication and collaboration skills
  • Ability to manage and motivate a work team
  • Customer service skills
  • Fluency in French, with intermediate English required

Responsibilities

  • Act as client account manager
  • Organize and plan annual work related to pension plan administration
  • Verify and track the progress of work
  • Train and mentor team resources
  • Support the team in various special projects
  • Develop and monitor the budget
  • Enhance client satisfaction by addressing their needs and requests
  • Suggest improvements to various processes
  • Develop new business relationships and agreements with existing clients, while contributing to new client market development

Benefits

  • Collaborate with a dynamic team
  • Engage in stimulating projects
  • Career development opportunities
  • Flexible work schedule, with hybrid or fully remote options
  • Comprehensive benefits package
Full Job Description
Au sein d'une équipe de travail dédiée et professionnelle, vous serez appelé à offrir un service aux clients et aux participants dans le cadre de l'administration de régimes de retraite à prestations déterminées. Vos différentes responsabilités vous permettront de mettre à profit votre esprit d'analyse au quotidien et de vous épanouir dans une carrière stimulante.

Faire partie de notre équipe signifie
  • Collaborer avec une équipe dynamique
  • S'épanouir grâce à des mandats et projets stimulants
  • Avoir des opportunités de carrière permettant le développement professionnel
  • Travailler en mode hybride, au bureau et en télétravail ou entièrement en télétravail
  • Bénéficier d'un horaire flexible et d'un programme d'avantages sociaux complet


Vos responsabilités
  • Agir comme gestionnaire de comptes client
  • Participer à l'organisation et à la planification annuelle des travaux relatifs à l'administration des régimes de retraite
  • Participer à la vérification des travaux et en assurer le suivi de l'avancement
  • Former et encadrer les ressources de l'équipe
  • Soutenir l'équipe dans la réalisation des différents projets spéciaux
  • Élaborer le budget et en assurer le suivi
  • Accroitre la satisfaction des clients en écoutant leurs besoins et en répondant à leurs diverses demandes, ainsi qu'à celles des participants et des fiduciaires
  • Proposer des améliorations à nos différents processus
  • Développer de nouveaux liens d'affaires, de nouvelles ententes avec les clients existants et contribuer à développer de nouveaux marchés avec les clients potentiels.


Qualifications recherchées
  • Un minimum de 7 ans d'expérience pertinente
  • Baccalauréat en mathématiques, finance, administration, actuariat ou tout autre formation jugée adéquate
  • Esprit d'équipe hors du commun
  • Pensée analytique bien aiguisée et avoir le souci du détail
  • Sens de l'organisation et de débrouillardise
  • Aptitudes de communication et de collaboration
  • Bonne capacité à gérer et mobiliser une équipe de travail
  • Bonnes habiletés en matière de service à la clientèle
  • Bonne maîtrise du français à l'oral et à l'écrit, être bilingue serait un atout
  • Bilingue français et anglais - Une connaissance intermédiaire de l'anglais est requise, car vous serez appelé(e) sur une base régulière à interagir en anglais avec des parties externes (par ex. clients, fournisseurs ou partenaires externes) dans le cadre des tâches liées à ce poste dont la portée est nationale
  • Bonne connaissance de Microsoft Excel


About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

Stay Connected with LifeWorks, Inc. Careers

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
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