CMDB Configuration Manager (ServiceNow)- IT Service Management

**2 years experience working with CMDB in Service Now highly preferred**

Work location: Texas Health Resources, 612 East Lamar Blvd, Arlington, TX 76011

Primarily remote however must live in the DFW area.

Work hours: Full-time, Day shift; 40 hours, Monday - Friday, 8:00am to 5:00pm

IT Service Management highlights:
• Opportunities to learn and grow career
• Flexible Schedule - work/life balance
• Innovative, collaborative and fast-paced environment
• Join an inclusive and supportive team

Here's What You Need

Education
• Bachelor's Degree Data Analytics, Computer Science, Business, Information Technology, or relevant field. 4 Years Relevant work experience in lieu of a degree. Req

Experience
• 7 years experience overseeing a CMDB with large data volume, completing data integrity checks with a Bachelor's degree. (Required) or
• 11 years relevant work experience to include at least 7 years experience overseeing a CMDB with large data volume, completing data integrity checks with no degree. (Required) and
• 2 years experience working with CMDB in Service Now. (Highly Preferred)

Licenses and Certifications
• ITIL Foundation (Preferred) And
• ITIL Advanced (Preferred)

What You Will Do

The CMDB Program Manager is responsible for the overall governance, integrity, and maturity of the Configuration Management Database (CMDB). This role ensures that configuration data is accurate, complete, and trusted across IT Service Management (ITSM), IT Operations Management (ITOM), and asset lifecycle processes. This role will develop and oversee the overall strategy with a view to our practical needs/application while partnering closely with infrastructure, application, and service teams to establish enterprise CMDB standards.

CMDB Governance & Data Integrity
• Define, implement, and maintain CMDB governance policies, standards, and procedures.
• Establish CI ownership, stewardship, and lifecycle management rules.
• Enforce naming conventions, mandatory attributes, and data quality thresholds.
• Define data-quality KPIs and reporting mechanisms.

ServiceNow Discovery & Service Mapping
• Govern ServiceNow Discovery and ensure reliable automated CI population.
• Oversee Service Mapping for accurate business service and dependency mapping.
• Maintain discovery patterns, credentials, and schedules.
• Validate discovered data with technical teams.
• Common Service Data Model (CSDM)
• Lead adoption and enforcement of CSDM standards.
• Align business services, applications, and infrastructure to CSDM.
• Guide remediation of non-compliant CI structures.

Auditing & Reconciliation
• Conduct regular CMDB audits.
• Reconcile discrepancies across discovery, asset, and external sources.
• Identify and remediate stale, duplicate, or unauthorized CIs.

Process Improvement & Optimization
• Drive CMDB maturity improvements and automation.
• Partner with ServiceNow admins to enhance workflows and integrations.
• Support platform optimization initiatives.

Stakeholder Collaboration
• Collaborate with infrastructure, application, security, and asset teams.
• Enable Incident, Change, Problem, and Asset Management processes.
• Communicate CMDB risks, value, and improvements to leadership.

Additional perks of being a Texas Health CMDB Configuration Manager
• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Do you still have questions or concerns? Feel free to email your questions to [email protected].

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