Purpose of the Role
At Aesop, we believe in cultivating exceptional experiences, and as our Cluster Manager, you will be a strategic and operational leader, pivotal in bringing this vision to life across a portfolio of stores. You will inspire teams, drive commercial success, and champion our unique brand culture and unparalleled customer experience. If you are an entrepreneurial, customer-focused leader, deeply passionate about Aesop's values, and driven to excel in a dynamic retail environment, we invite you to join us!
The Role in Action
Drive Performance & Growth (40%)
- Develop and execute strategic annual and quarterly plans to achieve ambitious portfolio goals
- Maintains oversight of commercial performance through robust analysis of KPIs, and wider commercial data sourced from Aletheia and StoreForce; identifying opportunities, and drive growth
- Lead and motivate your teams to understand performance drivers and deliver outstanding results
- Collaborate with their Commercial Director and peers to deliver commercial success for their market and zone by sharing successes and best practice
- Partners with their Trainer to grow team capability in line with portfolio and business goals
Recruit, Develop & Retain (30%)
- Partner with Store Managers and Talent Acquisition to recruit, onboard, and develop exceptional Aesop retail talent ; approve hiring decision for all Retail Consultants
- Coach, mentor, and provide feedback to Store Managers and Consultants, fostering their growth and enhancing retail performance
- Builds dynamic talent development, retention & succession plans for their portfolio by adhering to Aesop's performance review cycle and talent review process
Lead Customer Experience (20%)
- Champion the consistent delivery of the Aesop customer experience, inspiring teams to uphold our non-negotiables,
- Ensure excellence in clienteling and CRM tools to recruit new customers and foster loyalty
- Analyze customer feedback and NPS scores to continuously enhance the in-store experience
- Partners with Marketing and Visual Merchandising to optimize product mix and ensure coherent and impactful campaigns
- Ensures the consistent delivery of the Aesop retail standards across their portfolio in relation to the five senses
Lead Portfolio Operations (10%)
- Conducts regular and purposeful store visits that motivate, build capability, reinforce key messages and uncover commercial opportunities. 80% of an Cluster Managers working week will be spent in stores
- Act as a vital link between head office and retail, ensure effective communication and strategic support
What you will bring
- Proven 3+ years experience successfully leading a team of managers in a customer and sales-focused retail or hospitality environment.
- Strong commercial acumen with the ability to own and manage a P&L for a store network.
- Exceptional communication skills, both written and verbal, with a passion for engaging customers and inspiring teams.
- Experience in multi-site management and solving problems with autonomy within established business frameworks
- Proven track record in building brand presence and awareness in market
- Ability to travel 60% of the time within the portfolio and for ad-hoc offsites in the US
- Flexibility to work a retail schedule including evenings, weekends, and holidays
- Position based in Dallas, TX open to applicants based in Austin, TX or Houston, TX
What's on offer
- Annual salary range for this position is $90,000 - $100,000 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time & More!)
- Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups
- Access to Mental Health & Wellness Programs
Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
