Job DescriptionCluster Account ManagerWage: $110,365.00/ Salary
The Central Atlantic Region is currently recruiting for a Security Account Manager to join our team in the Chantilly, VA office. The Security Account Manager will manage several data center sites located in Manassas, VA. This position includes a $500 monthly vehicle allowance.
The Security Account Manager oversees all services and deliverables within the assigned locations ensuring exceptional service delivery to the client. Responsibilities include:
- Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel.
- Building and maintaining strong client relationships, ensuring client satisfaction and retention.
- Coordinating support services and resolving operational issues to optimize account performance.
- Meeting or exceeding cost-saving and operational efficiency goals while prioritizing exceptional customer service.
- Maintaining weekly operating schedules and overseeing payroll completion for contractor personnel, with availability for after-hour emergency response.
- Communicating and implementing metric and procedural updates with the Client Regional Security Manager.
- Monitoring progress on device repairs and managing the Ticketing System.
- Reviewing desk journals, tickets, badge logs, and visitor records regularly, reporting deviations and implementing corrective actions.
- Compiling data for Quarterly Business Reviews (QBRs) and ensuring contract compliance.
- Managing onboarding, training, licensing, and local regulatory requirements.
- Tracking alarm violations and managing related reporting and resolutions.
- Handling escalated security issues and emergency situations effectively.
- Developing staff technical and professional skills through coaching, counseling, training, and performance evaluations.
- Maintaining accurate records of contractor personnel and ensuring compliance with company policies.
- Meeting staffing requirements and conducting site-specific training and annual refresher courses.
- Developing and maintaining operational procedures and post orders for emergency reference.
- Managing uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance schedules.
Additional Responsibilities:- Overseeing the implementation of policies and company announcements.
- Fulfilling other contract management duties as assigned by the client.
To be considered for this position, you will need to have the following experience and ability:- A minimum of 4-5 years' security operations management experience
- 3-4 years of data center security supervisor experience
- Experienced in hourly employee relations
- Highly professional and ethical with unquestioned integrity
- Strong planning, organizing, and decision-making abilities
- Conscientious and demonstrated initiative
- Excellent interpersonal skills
Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
