Overview

The Club Technology Solution Manager operationalizes technology solutions across club operations by turning business and technical capabilities into reliable, scalable, supportable, and repeatable field execution. The role leads technology program design, standards implementation, lifecycle management, financial planning, and configuration management, closely partnering with field, technology, finance, procurement, vendor, and cross-functional teams to deliver consistent, cost-effective, and easy-to-use club technology solutions aligned with business priorities.

The ideal candidate combines strong operational understanding, technical fluency, vendor management experience, and a service-oriented mindset. They translate business needs into practical technology solutions, manage issue resolution and rollout readiness, and help improve the team member and member experience in clubs.

This is a hybrid role based out of our Hampton, NH office.

Responsibilities

• Serve as the primary owner for operationalizing club technology solutions, translating business and technical capabilities into field-ready processes, support models, documentation, training, standards, and adoption plans.
• Lead the rollout and optimization of club technology platforms, including point-of-sale, member-facing tools, and team member systems.
• Partner with business stakeholders to gather requirements, document workflows, define success criteria, and translate operational needs into technology solutions.
• Define the operational readiness model for technology solutions, including implementation requirements, support handoffs, communication plans, field enablement, and post-launch stabilization.
• Design technology programs that define the operating model, scope, standards, governance, stakeholder roles, deployment approach, support structure, measurement framework, and continuous improvement path for club solutions.
• Manage technology projects from planning through implementation, including timelines, risks, dependencies, communication, training, testing, and post-launch support.
• Define, implement, and maintain club technology standards, playbooks, configuration guidance, and readiness materials for deployments and ongoing operations.
• Own configuration standards and configuration management for equity locations, ensuring club technology settings, templates, workflows, permissions, and system configurations are documented, governed, tested, and consistently maintained.
• Partner with architecture, infrastructure, security, operations, and vendor teams to ensure technology standards are practical, secure, scalable, supportable, and consistently adopted across clubs.
• Own technology lifecycle management for club systems and hardware, including refresh planning, end-of-life tracking, asset standards, replacement strategy, upgrade readiness, and retirement of obsolete solutions.
• Support financial planning for club technology, including budgeting inputs, forecasting, business case development, cost analysis, capital and operating expense planning, and alignment of investment priorities with operational needs.
• Support vendor relationships, including performance tracking, service expectations, escalation management, and coordination of implementation activities.
• Collaborate with security, infrastructure, service desk, product, facilities, and operations teams to ensure club technology is reliable, secure, compliant, and supportable.
• Communicate clearly with technical and non-technical audiences, providing status updates, issue summaries, launch plans, and executive-ready recommendations.

Qualifications

• Bachelor's degree in Information Technology, Business, Operations, Engineering, or a related field preferred; equivalent experience will be considered
• 5+ years of experience in technology operations, solution delivery, retail technology, field technology, IT project management, or a related role
• Experience supporting or implementing technology in multi-unit, retail, fitness, hospitality, or field operations environments strongly preferred
• Demonstrated ability to manage cross-functional projects, coordinate stakeholders, and deliver outcomes in a fast-paced environment
• Experience designing technology programs, operating models, governance routines, deployment frameworks, or field enablement approaches preferred
• Working knowledge of club or retail systems such as POS, access control, networking, endpoint hardware, mobile applications, digital signage, service desk processes, and vendor-supported platforms
• Experience managing system configuration, configuration standards, permissions, workflows, templates, or operational settings across multiple locations preferred
• Strong analytical, documentation, communication, and problem-solving skills
• Ability to translate technical concepts into clear business language and operational guidance
• Experience working with vendors, support partners, implementation teams, and field leadership
• Experience with technology lifecycle planning, asset refresh programs, budget planning, forecasting, or financial analysis for technology investments preferred
• Working knowledge of club technology hardware, including POS terminals, payment devices, kiosks, endpoints, peripherals, cabling, and related in-club technology infrastructure
• Understanding of PCI compliance requirements and secure payment technology practices, including coordination with security, infrastructure, vendors, and operations teams to support compliant solutions
• Practical networking knowledge, including LAN/WAN concepts, wireless connectivity, VLANs, firewalls, device connectivity, troubleshooting, and escalation of network-related issues in distributed locations
• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives
• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
• Creative, progressive, thought leadership with the ability to influence at all levels of the organization
• Excellent leadership skills including the ability to build teams, motivate, guide, and mentor
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, "can-do" attitude!

Perks

Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan. This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.