Omni Hotels

Club General Manager

Omni Hotels • $75K — $95K *
Burlington, KY 41005In-Person
Hospitality & Recreation
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Demonstrated success in multi-facility management preferred.
  • Proven history of providing best-in-class customer service and enhancing member experience.
  • Minimum of 10 years of executive leadership experience, preferably as a General Manager or COO in the private/resort club industry.
  • Exceptional communication and interpersonal skills to inspire and lead high-performing teams.
  • Strategic thinker who can navigate challenges and seize opportunities.
  • PGA & CMAA Certifications preferred but not required.

Responsibilities

  • Steer the club's strategic direction and align business goals with member service standards.
  • Oversee all divisions of club operations ensuring high-quality service delivery.
  • Cultivate a dynamic leadership team, promoting career development and operational excellence.
  • Engage with members and the local community to strengthen relationships and enhance the club's reputation.
  • Ensure robust financial health through accurate forecasting and resource management.
  • Develop and maintain policies and procedures for operational adherence and success.
  • Communicate a clear property goals to produce desired results.

Benefits

  • Opportunities for career development and training.
  • Dynamic and supportive work environment.
  • Engagement with a diverse membership and local community.
  • Access to programing that enhances member satisfaction.
  • Involvement with senior leadership and executive committees.
Full Job Description
Club General Manager

Overview:

As the strategic business leader, the Manager will orchestrate all facets of the club operations, enhancing our esteemed membership experience. This pivotal role demands a blend of strategic oversight and operational agility, ensuring outstanding financial performance, member satisfaction, and team development. The ideal candidate will be a catalyst for excellence, driving operational success and fostering an inspiring team culture.

Responsibilities:
  • Strategic Leadership: Steer the club's strategic direction, aligning business goals with exceptional service standards for our members. Spearhead long-term planning, including business, capital, and budgeting strategies to secure the club's legacy.
    • Provides strategic direction and direct support to ensure a member-centric culture.
    • Assists in the development of the club's long range and annual business, capital, and budget plans.
    • Participate and engage in Omni Rancho Las Palmas executive committee meetings.
    • Oversee and guide the club senior leadership team that represents all aspects of club operations.
    • Identifies key drivers of business success.
  • Operational Excellence: Oversee all divisions of the club operation including membership, golf, family programming, tennis, health & fitness, ensuring seamless integration and high-quality service delivery.
    • Hands-On approach that inspects what is expected.
    • Oversees and assists in development and adherence to needed policies and procedures.
    • Collaborate with Omni Rancho Las palmas human resources, food & beverage, rooms, catering, and banquet teams to establish and maintain a cohesive member experience.
    • Develops, maintains, and administers the management organizational plan and initiates improvements as necessary. Works with subordinate department heads to schedule, supervise, and direct the work of all club employees.
    • Communicates a clear and consistent message regarding property goals to produce desired results.
    • Oversees the care and maintenance of the club's physical assets and facilities.
  • Team Development & Culture: Cultivate a dynamic leadership team, promoting career development, operational excellence, and a member-centric culture. Implement robust training programs, fostering a supportive environment that values feedback, open communication, and a high degree of accountability.
    • Creates a cohesive leadership team and positive business environment that consistently delivers results.
    • Develop and oversee the Omni culture for the club operation.
    • Fosters associate engagement to providing excellent service.
    • Measure and respond to associate feedback from 'Pulse' and 'Associate Engagement Survey'.
    • Ability to develop and implement SOP's and training programs for club operations.
    • Utilizes an "open door" policy.
    • Holds staff accountable for successful performance in a positive manner.
  • Member & Community Engagement: Actively engage with members and the local community to strengthen relationships and enhance the club's reputation. Lead member relations initiatives to bolster retention and acquisition.
    • Ensure the highest level of member satisfaction.
    • Measure and respond to Membership feedback through individual interactions, the membership survey, Board of Governors and membership committees.
    • Drive membership sales and retention across all categories.
    • Leading the team in delivering exceptional services and programming to drive member value and satisfaction.
    • Supporting the Membership department in handling and resolving member issues, complaints, and concerns. Provide counsel and assistance to Membership regarding challenging member matters.
  • Financial & Risk Management: Ensure robust financial health through accurate forecasting and effective management of resources. Take an active role in risk management, safeguarding the club's interests and assets.
    • Develops and manages monthly forecast and annual budget; takes effective corrective action as required.
    • Supports the financial success of the P&L which combines the Club and Resort operations.
    • Works with the Resort Accounting Department to analyze financial statements, manage cash flow, and establish controls to safeguard funds. Reviews income and costs relative to goals, taking corrective action as necessary.
    • Makes financial decisions with an ownership mindset.
    • Ensures accurate revenue, expense and labor forecasts and execution.
    • Assures that the facility is operated in accordance with all applicable local, state, and federal laws.
    • Participates directly in risk management issues and prevention including legal and workers compensation.


Qualifications:
  • Demonstrated success in multi-facility management is preferred.
  • A proven history of providing best-in-class customer service and enhancing the member experience.
  • A proven track record of financial acumen with a minimum of 10 years of executive leadership experience, preferably as a General Manager/Chief Operating Officer, in the private/resort club industry.
  • Exceptional communication and interpersonal skills, with the ability to inspire and lead a high-performing team.
  • Strategic thinker with the ability to navigate challenges and capitalize on opportunities.
  • PGA & CMAA Certifications preferred but not required.


About Omni Hotels

Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas. The company was founded in 1958 as Dunfey Hotels, and operates 60 properties in the United States, Canada, and Mexico, totaling over 20,000 rooms and employing more than 23,000 people. The company is owned by Robert Rowling's TRT Holdings, who bought the company in 1996 from World International Holdings, Ltd. (WORLDHOTELS).
Learn more about Omni Hotels
Size
17,600 employees
Industry
Hospitality & Recreation
Founded
1983
* Ladders Estimates

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