The Cloud Systems Administrator is responsible for the day-to-day administration of the organization's Microsoft cloud environment, including Azure, Microsoft 365, Intune, and NinjaRMM. Reporting to the Director of Information Technology, this role works closely with the Cloud Cybersecurity Engineer on security alignment and serves as the primary internal point of contact for the MSP providing Help Desk and NOC support.
Responsibilities- Manage day-to-day Azure resources including VMs, virtual networks, storage accounts, and resource groups.
- Administer Entra ID with hybrid identity sync, RBAC, Privileged Identity
Management, and Conditional Access in partnership with the Cybersecurity Engineer. - Monitor environmental health using Azure Monitor and Log Analytics; escalate security anomalies to the Cybersecurity Engineer.
- Administer Exchange Online, SharePoint, Teams, OneDrive, and full M365 user and license lifecycle.
- Configure M365 tenant settings as directed by the Cybersecurity Engineer, including integrations with Abnormal AI and Defender for Office 365.
- Monitor M365 service health and communicate impactful changes to the MSP and business stakeholders.
- Own Intune policy configuration including compliance policies, configuration profiles, Endpoint Security, and App Protection Policies.
- Manage Windows Autopilot and Apple Business Manager for device enrollment and zero-touch provisioning.
- Ensure all managed endpoints maintain active SentinelOne agent coverage.
- Maintain NinjaRMM for endpoint monitoring, remote management, and scripted task execution in coordination with the MSP.
- Own the patch lifecycle for Windows, macOS, and mobile endpoints using Intune and Windows Update for Business.
- Maintain deployment rings (test pilot production) aligned to Patch Tuesday cadence.
- Coordinate patch prioritization with the Cybersecurity Engineer and communicate upcoming rollouts to the MSP Help Desk
- Document changes to Intune policies, Azure configurations, and patch rings with sufficient detail to support rollback or handoff.
- Triage SentinelOne alerts and escalate active threats to the MDR service.
- Review and action high-priority Abnormal AI email quarantine decisions.
- Apply emergency Conditional Access changes in Entra ID when required.
- Serve as the internal contact for the NOC on security escalations.
- Other duties as assigned
Essential Characteristics:- Endpoint Management - Maintains fully patched, compliant, and consistently enrolled endpoints across the environment.
- Process Improvement - Actively identifies opportunities to reduce manual work, streamline workflows, and strengthen collaboration with the MSP.
- Judgment & Escalation - Demonstrates sound judgment in knowing when to take independent action and when to escalate issues appropriately.
- EDR Expertise - Familiar with modern EDR platforms such as SentinelOne and capable of supporting endpoint security operations.
- Automation Skills - PowerShell scripting experience for M365 and Intune
automation is a strong plus. - Cross-Team Collaboration - Builds and maintains positive, service-oriented relationships with employees across all departments.
Requirements- Education and Training: Bachelor's degree in IT or a related field, or equivalent hands-on experience or as deemed sufficient by management
- Technical Requirements: Working knowledge of Azure, Entra ID, and Microsoft 365 administration. Familiarity with NinjaRMM or a comparable RMM platform. Basic familiarity with EDR platforms. Sound experience with compliance policies, configuration profiles, Autopilot, and app deployment.
- Experience: At least 3 to 5 years of hands-on experience administering Microsoft cloud environments in a production setting, or as deemed sufficient by management
DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.
