Job DescriptionSummary:The Storage Platform Analyst is responsible for supporting and operating enterprise storage environments across data centers and hybrid infrastructure platforms. This role focuses on day-to-day operations, monitoring, provisioning support, and troubleshooting across SAN, NAS, and HCI storage platforms. The ideal candidate is a hands-on operator with foundational storage knowledge who can execute standard procedures, follow runbooks, and provide reliable L1/L2 support for enterprise storage services.
Duties and Responsibilities:- Support day-to-day operations of enterprise storage environments across SAN, NAS, and HCI platforms.
- Assist with provisioning and management of storage resources including volumes, LUNs, file shares, and exports.
- Perform routine storage administration tasks including monitoring, health checks, capacity tracking, and system validations.
- Support storage platforms including NetApp, Dell Isilon (PowerScale), Dell Unity, and HPE Alletra under guidance of senior engineers.
- Assist with SAN operations including basic zoning, masking, and validation of WWPN-based connectivity.
- Monitor and support storage connectivity types including Fibre Channel (FC), iSCSI, Direct Attached Storage (DAS), and NVMe-based storage, following established procedures.
- Execute standard operational tasks using runbooks for provisioning, decommissioning, and system updates.
- Monitor performance metrics (IOPS, latency, throughput) and escalate issues that exceed defined thresholds.
- Respond to incidents, alerts, and service requests related to storage systems and escalate complex issues with proper diagnostics.
- Assist with backup, replication, and data protection processes as directed.
- Participate in infrastructure changes, maintenance windows, and system upgrade activities.
- Maintain documentation including runbooks, inventory records, and configuration details.
- Collaborate with server, virtualization, and application teams to support storage-related requests.
- Ensure adherence to enterprise standards, security policies, and operational procedures.
- Participate in 24x7 on-call rotation, providing after-hours support for storage systems and incidents.
- Perform other duties as assigned.
Skills and Competencies:- Foundational knowledge of enterprise storage concepts (SAN, NAS, HCI).
- Familiarity with storage platforms such as NetApp, Isilon, Unity, or HPE Alletra.
- Basic understanding of storage connectivity and protocols:
- Fibre Channel (FC)
- iSCSI
- Direct Attached Storage (DAS)
- NVMe
- Awareness of SAN concepts including WWPN, zoning, and masking.
- Understanding of storage performance basics (IOPS, latency, capacity utilization).
- Ability to follow documented procedures and operational runbooks.
- Strong troubleshooting and problem-solving skills in a production environment.
- Strong attention to detail and execution discipline.
- Ability to work effectively with cross-functional teams (compute, network, applications).
- Willingness to learn and grow storage engineering skillsets.
Minimum Qualifications:- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- 2-5+ years of experience in IT operations, storage support, or infrastructure support roles.
- Exposure to enterprise storage platforms or data center environments.
- Experience supporting production systems and participating in incident response.
Preferred Qualifications:- Exposure to NetApp, Dell Isilon (PowerScale), Unity, or HPE Alletra platforms.
- Familiarity with SAN environments and storage connectivity concepts.
- Basic scripting or automation exposure (PowerShell, Python, or similar).
- Experience supporting backup or replication processes.
- Familiarity with ITIL practices and change/incident management.
Required Licensing or Certifications:- NetApp or Dell/EMC certifications.
- Cloud certifications.
- HCI certifications.
Working Conditions:- May require after-hours, weekend, or off-shift work during incidents, maintenance windows, or critical business events.
- Participation in a rotating 24x7 on-call support model is required.
- If applicable, list the travel requirements for the job.
- Hybrid work 4:1, 1 day WFH.
Travel: 
