Job Description

The Manager, Cloud Services leads Mayo Clinic's Azure platform and cloud engineering operations, ensuring the successful planning, execution, and optimization of Azure services that support clinical, research, and enterprise workloads. This leader is accountable for building a high-performing engineering team, advancing platform maturity, driving cost and operational excellence, and maintaining security and compliance within a highly regulated, multi-cloud environment (Azure, Google Cloud, and on-premises).

This position collaborates with technical teams, product management, architecture, information security, FinOps, networking, business stakeholders, and strategic vendors to advance Mayo Clinic's cloud modernization goals while championing user-centered service outcomes and responsible information stewardship.

Key Responsibilities

Azure Platform Operations and Service Delivery Lead 24x7x365 operations for the Azure environment supporting Mayo Clinic customers, including production workloads, application hosting, innovation and AI platforms, and cloud migrations. Own incident response, MTTR performance for high-severity events, and continuous improvement of operational maturity. Monitor and optimize platform performance, service management systems, and reporting dashboards.

Team Leadership and Collaboration Manage, mentor, and develop a team of cloud engineers across associate, mid, and senior levels. Build and sustain Azure capability through upskilling, certifications, and knowledge transfer. Foster a culture of collaboration, accountability, and service excellence. Partner with clinical, research, administrative, product, architecture, and security stakeholders to ensure aligned priorities and transparent communication. Operate within an agile delivery model, including program increment planning and iterative sprint execution.

Strategic Planning and Cloud Modernization Contribute to enterprise-wide cloud and technology strategy, including hybrid multi-cloud direction and the Azure platform roadmap. Translate program goals into operational objectives and workflows. Support cost modeling, budgeting, resource planning, and delivery coordination for multi-million dollar Azure investments. Own Azure delivery input to enterprise modernization, AI enablement, and data platform programs.

Service Governance and Reporting Define and enforce standards for Azure service management, documentation, and performance reporting. Publish executive dashboards on a regular cadence. Collaborate with governance boards, audit, and executive sponsors to ensure service alignment and oversight. Manage audit readiness, remediation tracking, documentation accuracy, and customer satisfaction feedback loops. Maintain a published product catalog with clear owners, SLOs, and financial targets.

Azure Network, Security, and Resiliency Lead delivery of enterprise Azure network architecture, including hub-and-spoke design, next-generation firewalls, and network segmentation. Ensure Azure security hardening (CSPM, logging, remediation), consistent IAM strategy, and Zero Trust principles. Own Azure resiliency and BCDR posture, including enterprise backup coverage across IaaS, AKS, Azure SQL, Azure Files, Blob, Managed Disk, and Azure VMware Solution. Champion security awareness in partnership with enterprise information security.

FinOps, Cost Transparency, and Automation Partner with the FinOps function to deliver Azure cost transparency, chargebacks, dashboards, budget guardrails, tagging, and anomaly automation. Own management of Azure reserved instances with clear governance, forecasting, and variance discipline. Drive rightsizing and evaluate tooling for multi-cloud cost optimization with measurable ROI. Advance infrastructure as code (IaC) automation and golden path adoption in partnership with platform engineering.

Observability and Monitoring Establish Azure monitoring and observability standards, patterns, and SLA/SLO frameworks across infrastructure, application, and AI workloads. Leverage telemetry, adoption KPIs, and post-incident findings to inform tactical and strategic improvements.

Vendor and Partner Management Manage day-to-day operational relationships with Microsoft and other strategic cloud, security, backup, and automation partners. Support commercial negotiations, drive vendor accountability, and ensure contracted resources deliver measurable value.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, Data Analytics, Business Administration, Health Informatics, or a related field.
• Minimum of 6 years of progressively responsible experience in Azure platform engineering, cloud operations, IT service delivery, or program management, including direct leadership of cloud engineering teams.
• Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.
• Excellent communication skills, strategic thinking, and the ability to manage ambiguity.

Preferred

• Deep hands-on experience with Microsoft Azure (compute, networking, security, IAM, PaaS, AKS, Azure SQL).
• Experience delivering IaC (Terraform), CI/CD, and policy-as-code guardrails.
• Familiarity with hub-and-spoke network architectures, next-generation firewalls, and cloud security posture management.
• FinOps experience across Azure (tagging, chargebacks, reserved instance management).
• Experience in healthcare, life sciences, research, or other regulated industries.
• Industry certifications such as CISM, CISSP, or Azure certifications (AZ-104, AZ-305, AZ-500).
• Master's degree in Business Administration, Information Systems, Public Health, or a related field.