Microsoft

Cloud Operations Program Manager

Microsoft • $77K — $153K *
Redmond, WA 98052In-Person
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Operations, Supply Chain Finance, or related field with 2+ years of relevant experience OR equivalent experience.
  • Deep understanding of Microsoft cloud offerings and commercial business processes.
  • Experience in leading cross-functional initiatives and influencing stakeholders without direct authority.
  • Proven track record in designing and implementing operational frameworks and process improvements.
  • Advanced analytical capabilities, preferably with SQL, KQL or similar tools.
  • Background in Azure usage data and cloud transactional processes.

Responsibilities

  • Execute operational processes for AI Partner Customers and Custom Cloud motions with precision.
  • Manage and resolve pre- and post-sales escalations by coordinating across teams.
  • Ensure compliant transaction execution by following established processes.
  • Identify and address process inefficiencies through day-to-day execution insights.
  • Document workflows and issues to enhance team knowledge.
  • Apply compliance controls to all transactional activities.
  • Utilize reporting and analytics to monitor transactional performance.

Benefits

  • Comprehensive benefits package including health, wellness and retirement plans.
  • Opportunities for career development and ongoing learning.
  • Inclusive company culture that values diversity and teamwork.
  • Access to Microsoft products and services for personal use.
  • Flexible work arrangements to support work-life balance.
Full Job Description
Position Description:

At Microsoft's Operations Service Center, we have a passion for customers, partners, and technology. As a member of the Cloud Services Operations team, you will support and execute cloud processes across multiple Go-To-Market motions. This role is focused on delivering accurate, timely, and compliant transaction execution while supporting the scale of AI and custom Azure workloads. You will work with cross-functional stakeholders to ensure cloud transactions are processed efficiently, and escalations are resolved effectively.

The Cloud Operations Program Manager role

Interfaces with Engineering, Launch, Sales, Finance, and Support organizations to execute cloud operations across modern and legacy sales motions. Responsibilities include transaction management, escalation support, and contributing to process improvements that enable consistent and reliable operations supporting AI Partner Customers and custom Azure motions.

Responsibilities

  • Execute operational processes supporting AI Partner Customers and Custom Cloud motions with a focus on accuracy and timeliness


  • Manage and help resolve pre- and post-sales escalations by coordinating with stakeholders


  • Follow established processes to ensure consistent and compliant transaction execution


  • Identify and surface process gaps or inefficiencies based on day-to-day execution


  • Document workflows, known issues, and resolutions to support knowledge sharing


  • Apply compliance controls within all transactional activities


  • Utilize reporting and basic analytics to track and manage transactional performance


Qualifications

Required/Minimum Qualifications
  • Bachelor's Degree in Business, Operations, Supply Chain Finance, or related field AND 2+ years of experience in program management, process management, or process improvement
    OR equivalent experience.


Preferred Qualifications
  • Deep understanding of Microsoft cloud offerings, licensing constructs, go-to-market models, commercial business processes, and the broader Microsoft organizational ecosystem, including business groups, support functions, and core systems.
  • Demonstrated ability to lead cross-functional initiatives, influence stakeholders without direct authority, and drive alignment across teams.
  • Experience designing, implementing, and scaling process improvements, operational frameworks, and transformation initiatives.
  • Exposure to AI-enabled process enhancements and data-driven optimization approaches.
  • Process design, change management, and execution capabilities.
  • Advanced analytical skills with experience leveraging SQL, KQL, or similar tools to drive business insights and decision-making.
  • Experience working with Azure usage data, cloud consumption models, and cloud transactional processes.
  • Financial and business acumen, including the ability to assess transaction, operational, and revenue impacts.
  • Excellent problem-solving, decision-making, communication, and stakeholder management skills, with the ability to influence at multiple organizational levels.
  • Proven ability to operate effectively in complex and ambiguous environments while driving structured, measurable outcomes.


Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

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Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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