Location

Ottawa and Toronto, Canada - Hybrid

Other Canadian locations - Remote

About the team

The Site Reliability Engineering team owns the delivery, operation, and monitoring of Kinaxis products and cloud infrastructure in production. We are focused on keeping services reliable, performant, and available for our global customers, 24x7.

The team builds and operates the tooling and automation needed to support production at scale. This includes infrastructure-as-code, deployment pipelines, and platform-level automation using tools such as GitHub Actions, Terraform, ArgoCD, and Ansible.

About the role

We are seeking a Cloud Engineer II within the Site Reliability Engineering team to support the reliability, automation, and operational efficiency of the Kinaxis SaaS platform. In this role, you will contribute to building, operating, and maintaining systems that ensure our services remain available and stable in production.

You will work closely with Product, Security, Platform, and Support teams to help deploy and operate services in a way that meets performance and reliability expectations. You will contribute to automation efforts and assist in translating technical designs into practical implementations.

This is a hands-on technical role where you will develop your skills in cloud infrastructure, automation, and production operations. You will participate in incident response, troubleshooting, and continuous improvement efforts to enhance the reliability and operability of the platform

Vacancy Status

This is an existing job vacancy

What you will do

• Support the operation of production systems to meet SLA targets and maintain service availability for customer workloads.
• Contribute to automation across multiple environments (Azure, GCP, and datacenters), including infrastructure as code (Terraform), deployment pipelines (GitHub Actions, ArgoCD), and scripting (Python, Bash, PowerShell, Ansible).
• Assist in managing the lifecycle of production and Hands-on Lab (HOL) environments, including deployment, resource management, and troubleshooting.
• Participate in an on-call rotation, working with the team to investigate and resolve incidents.
• Troubleshoot infrastructure and application issues, escalating and collaborating as needed to resolve problems effectively.
• Work closely with Product, Platform, and Support teams to support the operation and stability of services in production.
• Learn from and collaborate with senior engineers, contributing to team knowledge sharing and continuous improvement of practices.

What we are looking for

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
• Experience working in development, operations, or cloud engineering environments.
• 2–4 years of experience supporting production systems in cloud environments (GCP, Azure, or AWS).
• Familiarity with:
  • Infrastructure as Code (Terraform)
  • CI/CD and deployment pipelines (GitHub Actions, ArgoCD)
  • Scripting languages (Python, Bash, or PowerShell)
• Basic understanding of:
  • Cloud platforms and services
  • Containers and orchestration (Kubernetes is a plus)
• Strong troubleshooting and problem-solving skills.
• Good communication and documentation skills.
• Ability to work effectively as part of a team and take ownership of assigned work.

#Associate,  #Intermediate

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.