**Active TS/SCI w/Polygraph REQUIRED** Please do not apply if you do not currently possess this level of clearance.
Telework: None
Basic Requirements:
- 10 years of experience in Technical Consulting
- Bachelor's degree in a technical field.
- 4 additional years of experience as a software engineer may be substituted for a degree
Job Description:
- The Cloud Solutions Outreach and Cultural Transformation Specialist is a pivotal role responsible for driving cloud adoption and transformation initiatives within the organization.
- This position requires a dynamic individual who can effectively engage with customers, partners, and internal stakeholders to improve the cloud onboarding experience and drive a cultural shift.
- The ideal candidate will have excellent communication skills, customer service skills, and a process-oriented mindset.
Essential Duties and Responsibilities:
- Identify content customers need to understand cloud and develop resources to enable the cloud onboarding experience (from onboarding to provisioning)
- Create surveys to assess customer experiences and identify gaps, providing input to improve processes
- Understand concerns customers have with their cloud transitions, providing documented resources to address them
- Assist with cloud cultural transformation initiatives within the organization, driving adoption and best practices.
- Facilitate cloud enablement discussions and sessions to educate stakeholders on the benefits and capabilities of cloud technologies and address concerns
- Assist in the development of strategy to support organizational wide cultural shift to cloud
- Interact with commercial cloud providers to ensure customers stay updated on the latest offerings and best practices.
- Build and maintain Confluence pages and SiteWorks websites to document cloud processes, best practices, and FAQs.
- Create and update training materials and user guides to keep the user-base informed and educated.
- Be articulate and well-spoken, capable of giving presentations to diverse audiences, including technical and non-technical stakeholders.
- Conduct and/or facilitate workshops and training sessions and prepare related communications to enhance cloud literacy across the organization.
- Author newsletters, whitepapers, and articles to facilitate cultural change
- Develop and implement processes to ensure smooth cloud adoption and ongoing management.
- Gather and analyze metrics to measure the effectiveness of cloud onboarding and organizational concerns, and identify areas for improvement.
- Possess a working understanding of cloud technologies and offerings, including IaaS, PaaS, and SaaS models.
- Ability to work in a fast-paced environment with changing priorities.
Required Experience:
- 10+ years of proven experience in change management and in implementing large cultural shifts
- Excellent verbal and written communication skills
- Ability to give clear and engaging presentations
- Process-oriented with strong organizational skills
- Experience with Confluence, SiteWorks or similar documentation tools
- Ability to gather and interpret metrics to drive decision-making
- Customer-centric approach with a commitment to meeting and exceeding customer expectations.
Desired Experience:
- Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)
- Familiarity with FINOPS practices and tools
- Understanding of industry best practices in regards to Digital Transformation Change Management (Prosci)
Salary: $195,000 - $205,000 annually
Excellent benefits package including 25 days PTO, 11 paid holidays, 100% employer-paid healthcare for employees and dependents - available day 1, 8% 401(k) employer match - immediate vesting.
Disclaimer: The salary range provided is an estimate based on current market conditions and may be adjusted based on factors such as experience, skills, and qualifications. The final salary offer will be determined after a thorough review of the candidate's background and alignment with the role. Please note that this range is subject to change and should be considered as a guideline rather than a definitive figure.
This is a full time position
