Job DescriptionRegular Full Time
At Stamford Health, we believe that every patient deserves compassionate, personalized, person centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.
- Responsibilities:
The Clinical Systems Analyst I serves as the primary technical and operational partner for EpicCare Inpatient Clinical Documentation and related clinical applications within Stamford Health System (SHS). This position supports the design, configuration, maintenance, and optimization of clinical systems to meet operational, regulatory, and patient care requirements. The Clinical Systems Analyst provides advanced analysis, workflow design, system configuration, troubleshooting, project leadership, and serves as Tier 2/3 support for inpatient clinical applications. Responsibilities include participating in Epic upgrades, leading testing cycles, developing documentation, and optimizing clinical workflows to enhance accuracy, productivity, and data integrity.
• Serve as a subject matter expert (SME) for EpicCare Inpatient Clinical Documentation applications and related clinical systems, supporting operational, clinical, and regulatory requirements. Act as a liaison between Information Services and assigned departments to identify, document, and address system and workflow needs.
• Design, configure, build, maintain, and support EpicCare Inpatient Clinical Documentation functionality, including clinical documentation tools, workflows, databases, interfaces, reports, and related application components.
• Analyze and optimize clinical workflows to identify opportunities for improvement and assist in implementing system-based solutions that enhance user efficiency, documentation quality, patient safety, and operational effectiveness.
• Monitor application performance and assist in identifying and resolving issues that may impact clinical operations, documentation processes, or system functionality. Provide ongoing application support and maintenance activities.
• Assess and manage system interdependencies between Epic applications, ancillary systems, interfaces, and third-party solutions to support effective clinical workflows and information exchange.
• Support the implementation of regulatory, accreditation, operational, and organizational requirements through system configuration updates, workflow enhancements, and application modifications.
• Provide troubleshooting and issue resolution for supported applications, including root cause analysis and sustainable solution design.
• Participate in projects and enhancements, including new functionality implementation, upgrades, vendor changes, and workflow redesign initiatives, while adhering to organizational project management (PMO) methodologies.
• Develop and execute test plans and scripts, validating system functionality during upgrades, optimizations, and new feature deployments.
• Collaborate with vendors and external partners to support application maintenance, system integrations, issue resolution, and implementation activities.
• Collaborate with cross-functional stakeholders, including revenue cycle, clinical, operational, IT teams, and external partners, to ensure alignment of workflows, system functionality, and organizational goals; support knowledge sharing and cross-training across application teams.
• Maintain Epic certifications and required training, staying current with application updates, regulatory changes, and organizational policies/procedures. Perform additional duties as assigned to support departmental and organizational needs. - Qualifications:
• Bachelor's degree, or equivalent technical training, with at least 3 years' experience with appropriate clinical HIS applications support is required.
• Strong, demonstrable experience implementing and supporting HIS applications within a hospital / health system.
• Certification in EpicCare Inpatient Clinical Documentation preferred.
• Experience with Epic applications is strongly preferred.
• Ability to work within a team environment.
• Excellent analytical, problem solving, written and verbal communications skills. Strong customer service skills.
