Pennsylvania Medicine

Clinical Supervisor Regional Practices

Pennsylvania Medicine$75K — $95K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Registered Nurse in Pennsylvania (Required)
  • Bachelor of Science in Nursing (Required)
  • 5+ years of experience as a professional nurse (Required)
  • 3+ years of managerial experience in a healthcare setting (Preferred)
  • Basic Cardiac Life Support certification (Required)

Responsibilities

  • Ensure safe and efficient clinic operations and service delivery.
  • Assess and plan for future clinical service needs and staffing requirements.
  • Oversee the individual delivery of patient care by the clinical team according to established guidelines.
  • Review compliance of clinical documentation and provide necessary staff education.
  • Investigate and resolve clinical safety issues while participating in direct patient care as needed.
  • Maintain leadership knowledge through participation in conferences and meetings.
  • Manage clinical staff, handling hiring, performance management, and competency evaluations.

Benefits

  • Comprehensive employee benefits program
  • Generous prepaid tuition assistance
  • Commitment to employee health and wellness
  • Opportunities for professional growth
  • Engagement in cutting-edge medical advancements
Full Job Description
Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)

Department: OBGYN- Shared Services

Location: 800 Walnut Street, Philadelphia, PA

Hours: Full-Time; Per Departmental Needs

Summary:
  • Under the direction of the Practice Leadership, the Clinical Supervisor is responsible for clinical leadership of the daily activities in the practice. Incumbent is responsible for direct oversight of practice-based clinical staff.
  • Will supervise inbound live triage access center staff with nurses. Will provide training, education, supervisor, protocol and workflow creation, and triage support. Position is hybrid. Candidates with recent OB/GYN telephone triage experience and nursing supervisory preferred.

Responsibilities:
  • Responsible for ensuring clinic services are provided in safe, efficient, and competent manner. Develop/update present systems and monitoring for clinic flow, equipment maintenance, supply availability, environmental safety, etc.
  • Provide ongoing assessment of needs with consideration of future directions for clinical services, capacity for patient services, and staffing needs in conjunction with other leadership. Direct involvement in strategic planning for future expansion related to the department.
  • Ensures delivery of patient care, by self and clinical team, is safe, competent, and individualized within established guidelines and policies
  • Reviews clinical documentation for compliance, provides staff education, oversees the POCT processes.
  • Responsible for investigation and resolution of any safety net related to the clinical practice. o Participates in direct patient care activities as needed.
  • Maintains clinical leadership knowledge by participating in nursing and medical conferences and activities.
  • Manages and supervises the delivery of care by practice-based clinical staff. Utilizes available staff to provide optimal delivery of care. Evaluates patient schedules and ensures staffing levels are adequate for patient needs and department operations.
  • Serves as manager to clinical staff: interviews and selects new staff for the practice, orients new hires, and maintains competencies of clinical staff, performance management, staff development, accurately records time worked in eStar, holds self and staff accountable to established expectations.
  • Ensures optimal patient flow. Addresses needs of practice and escalates operational issues to Practice Leadership.
  • Orders clinical supplies/equipment and/or provides oversight of ordering requisitions maintaining adequate inventory while focusing on cost-containment and budgetary controls.
  • Serves as a teacher and role model for clinical and non-clinical staff.
  • Delegates duties to appropriate staff according to licensure and training.
  • Oversees the work of the clinical staff in the practice. Instructs clinical staff on any new procedures.
  • Makes assessments and develops plans for effective utilization of staff.
  • Develops standard staffing guidelines, cleared by Practice Leadership as needed with scheduling
  • Develops and implements process for appropriate triage of all clinical calls.
Credentials:
  • Basic Cardiac Life Support (Required)
  • Registered Nurse - PA (Required)
Education or Equivalent Experience:
  • Bachelor of Science- Nursing (Required)
  • 5+ years' experience as a professional nurse (Required)
  • 3+ years Managerial experience, ideally in a fast-paced healthcare setting (Preferred)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

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About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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