The Clinic Supervisor is a mission-driven clinical leader responsible for supporting the daily operations, performance, and staff coordination of the Primary Clinic within the PACE Center. This role supervises participant-facing clinic team members and helps ensure clinic operations are efficient, effective, compliant, and aligned with the organization's commitment to providing high-quality care and an excellent participant experience. This position partners closely with the Center Manager, Medical Director, Quality Coordinator, and cross-functional teams to support clinical workflows, regulatory readiness, process improvement, staff training, and key clinic performance metrics. The Clinic Supervisor helps create a collaborative, organized, and accountable clinic environment while continuously improving processes that support participant care, staff satisfaction, and operational excellence. RESPONSIBILITIES: - Supervise daily clinic operations within the Primary Clinic, ensuring staffing, workflows, participant care support, and operational processes are efficient, effective, and compliant. - Assist in developing, implementing, maintaining, and improving clinical policies, procedures, standard operating processes, and clinic workflows, including scheduling, participant flow, inventory, and staff coordination. - Support the hiring, onboarding, retention, coaching, mentoring, training, and development of clinic staff, including Complex Care RNs, Center LVNs, Medical Assistants, Schedulers, and other clinic team members. - Provide day-to-day supervision and performance support to clinic staff, including goal setting, feedback, coaching, corrective action support, and ongoing performance development. - Partner with the Center Manager, Medical Director, Quality Coordinator, and cross-functional teams to improve clinic efficiency, care coordination, participant experience, staff satisfaction, and overall program performance. - Serve as a liaison between clinic staff, internal departments, external vendors, and regulatory partners to support communication, timely issue resolution, audit readiness, and operational follow-through. - Support CMS audits, regulatory reviews, quality initiatives, compliance monitoring, documentation review, and corrective action activities in collaboration with clinic and quality leadership. - Monitor clinic Key Performance Indicators and operational trends, identifying opportunities for improvement and supporting action plans to meet goals, improve outcomes, and strengthen clinic performance. - Coordinate clinic inventory, supply ordering, equipment maintenance, vendor communication, and overall clinic readiness to ensure staff have the tools and resources needed to deliver participant care. - Provide clinical support within scope of licensure as needed, including triage care, nursing assessments, vaccine administration, medical records oversight, STAT medication orders, emergency code response, after-hours on-call administrative rotation, and other assigned duties. - We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. - All other duties as assigned. - Supervises/Manages Others (i.e. hires, performance reviews, corrective action, etc.) QUALIFICATIONS & EXPERIENCE - Active Registered Nurse license in the State of California required and in good standing - Minimum of 5 years of clinical nursing experience required, preferably in a healthcare setting serving medically complex seniors, primary care, value-based care, PACE, Adult Day Health Center, or a similar environment. - Minimum of 1 year of experience supervising participant-facing team members and supporting clinic operations required. - Minimum of 1 year of experience working with frail, elderly, or medically complex populations required. - Demonstrated passion and mission orientation for serving high-risk seniors and frail older adults with dignity, compassion, and respect. - Experience coaching, mentoring, training, and supporting clinical or participant-facing staff in a collaborative team environment. - Strong understanding of clinic operations, clinical workflows, regulatory compliance expectations, documentation standards, and participant-centered care delivery. - Strong communication, organization, problem-solving, and follow-through skills, with the ability to manage multiple priorities, staffing needs, audits, deadlines, and operational demands. - Ability to exercise sound clinical judgment, maintain confidentiality, and provide clinical support within scope of licensure. Tuberculosis Screening Policy To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available. What's in it for you? Base salary range: $115,000 to $135,000 per year An annual employee bonus program Medical, Dental, Vision coverage Generous paid-time-off (PTO) 11 paid holidays per year, plus 1 additional floating holiday Excellent 401(k) Retirement Saving Plan with employer match. Robust employee recognition program Robust Wellness Program #LI-KF1