About the Role:We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed for a dental professional with strong business acumen who can act as the clinical voice across our enterprise and mid-market customer base. You will bring clinical credibility, guide adoption strategies, and strengthen client relationships across your book of business. You will also lead education and enablement initiatives for customers and internal teams, ensuring clinical excellence and consistency across all accounts.
Key ResponsibilitiesClient Relationship & Satisfaction- Own the end-to-end client relationship for a portfolio of DSO accounts, serving as the primary point of contact post-implementation
- Develop deep relationships with clinical and executive stakeholders to understand practice goals, workflows, and success metrics
- Deliver a consistently high standard of service that drives client satisfaction, retention, and advocacy
- Manage issue escalations with professionalism, balancing urgency with clear client expectation-setting
Product Adoption & Clinical Success- Drive product adoption across dental teams through a consultative approach rooted in clinical workflow expertise
- Define adoption milestones and clinical success metrics in partnership with clients; intervene proactively when engagement lags
- Analyze client usage data to surface trends, identify gaps, and share actionable opportunities for deeper engagement
- Bring clinical credibility into strategic account conversations to ensure adoption aligns with both clinical and business outcomes
Education & Enablement- Design and deliver clinical training programs for dental teams, executives, and front-line staff
- Develop scalable educational assets - including guides, webinars, playbooks, and case studies - to build confidence in AI-assisted workflows
- Represent the company as a clinical thought leader at client meetings, workshops, and industry events
Cross-Functional Collaboration & Advocacy- Translate client feedback and clinical insights into actionable input for Product, Engineering, and Go-to-Market teams
- Collaborate with Sales, Implementation, and Clinical Effectiveness to deliver a seamless, clinically sound customer experience
- Serve as the internal voice of the client to continuously improve implementation, and product experience
Requirements- Dental degree (DDS, DMD, RDH, or equivalent) with business or industry experience (MBA, consulting, customer success, or leadership roles in dental organizations).
- 5+ years of experience in dentistry, healthcare consulting, customer success, or product adoption roles - ideally in health tech, SaaS, or AI
- Proven ability to educate and influence clinical teams while also engaging executives on business outcomes
- Excellent communication skills, with the ability to bridge technical, clinical, and business perspectives
- Highly organized, with the ability to partner across multiple accounts and teams
- Passion for innovation in dental care and for transforming patient outcomes through technology
- Tenacity and creative problem solving skills
What It Is Like to Work HereWe win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck.
We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.
What We Offer- Competitive compensation and meaningful equity
- Unlimited PTO
- 100% company-paid dental and vision coverage
- Generous medical contributions
- The opportunity to work on AI that is actually used every day
- A team of thoughtful, driven people who genuinely care
Do Not Meet Every RequirementApply anyway.
We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
The base salary range for this role is
$100,000-$120,000. Actual compensation may vary depending on factors such as experience, skills, qualifications, and location. In addition to base salary, total compensation may include bonus opportunities, equity, and a comprehensive benefits package where applicable.
