Clinical Site Support Specialist

RetinAI Medical

$90K — $110K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of 5 years of clinical experience in ophthalmology with a focus on retina.
  • At least 1 year of project management experience.
  • Associates Degree or completion of a Certified Ophthalmic Technician Program, COT, COA, or equivalent.
  • Entrepreneurial and collaborative mindset.
  • Strong verbal and written communication skills in English.
  • Knowledge of GCP, GDPR, and relevant industry policies.
  • Ability to travel up to 25% of the time.

Responsibilities

  • Manage relationships with clinical sites for project success.
  • Conduct medical record reviews for trial eligibility according to sponsor protocols.
  • Tailor deliverables for sites, ensuring clear communication and positive outcomes.
  • Act as an ophthalmology subject matter expert alongside data science and research teams.
  • Attend key conferences to enhance connections with sites and coordinators.
  • Serve as the primary point of contact for US sites on candidate identification projects.

Benefits

  • Be part of a team driving healthcare innovation.
  • Supportive work environment promoting work-life balance.
  • Opportunities for international professional growth and development.
  • Culture of collaboration and inclusion.
  • Occasional travel to headquarters in Switzerland to engage with core operations.
Full Job Description
We are looking for an experienced clinician who is well versed in all aspects of ophthalmology. This person will be responsible for building relationships with a clinical site's research coordinators and PI's, performing a medical record review of pre-identified patients to evaluate clinical trial eligibility based on a sponsor's protocol, delivering the results to the sites, and monitoring and collecting the outcomes. You will also be responsible for managing the sponsor relationship as it pertains to the individual project, updating them and meeting with them as contractually agreed, and knowing when to include a commercial team member or point of escalation if needed. This role will work closely with our data science and research team to ensure quality and accuracy of client deliverables as well as serving as an SME for consulting on eligibility criteria when needed. Additional tasks may be assigned based on necessity, so the ability to remain flexible and be willing to assume additional responsibilities as our company grows is a must. Key Responsibilities • Manage site relationships for awarded projects • Review EHR records as it pertains to sponsor protocols and eligibility criteria. • manage deliverable to sites, tailoring as needed and as contractually agreed to ensure positive relationships and outcomes for both sites and sponsors. • Serve as an ophthalmology SME for collaboration and adjudication on ophthalmic or medical criteria with our research and data science team, for both awarded and no awarded work. • Attend key conferences to help build and maintain relationships with sites and coordinators, facilitating confidence in our services to them. • Serve as a US POC for our US sites as related to Candidate Identification projects. Requirements • A minimum of 5 years in the ophthalmology field in a clinical capacity, with special focus on retina. • 1 or more years of project management experience. • Associates Degree, Completion of a Certified Ophthalmic Technician Program, COT, COA, or equivalent experience. • Demonstrated entrepreneurial and collaborative mindset • Experience as a CRC is nice to have, but not required. • Excellent verbal and written English communication skills. • Knowledgeable in industry best practices as related to GCP, GDPR, and other relevant policies. • Willing and able to travel up to 25% of the time. • Strong customer service skills with an eye for detail and ability to nurture relationships. • Ability to work independently and as part of a team. Benefits • A chance to be part of an exceptional team driving innovation in healthcare. • A competitive salary in a supportive work environment that fosters work-life balance. • Opportunities for professional growth and development in an international setting. • A culture of collaboration and inclusion, which is fundamental to our ethos. • Occasional travel to our HQ in Switzerland, immersing you in our core operations and company culture.

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