Volunteers of America

Clinical Program Manager

Volunteers of America$104K — $109K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in social work, psychology, or counseling from an accredited institution.
  • Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT) in good standing.
  • 3 years of experience in social services program management, coordination, or supervision.
  • Minimum of 2 years of direct staff management experience.
  • Ability to handle emotionally charged situations with vulnerable client populations.

Responsibilities

  • Oversee intake, assessments, service planning, and delivery of services to clients.
  • Train and supervise staff, serving as a resource for complex client cases.
  • Ensure compliance with grant objectives and organizational policies.
  • Provide progress updates to the Division Director regarding program goals.
  • Ensure high-quality service delivery to program participants.
  • Maintain detailed documentation of all services provided to participants.
  • Coordinate outreach initiatives and partnerships with community organizations.

Benefits

  • Competitive medical, dental, and vision benefits.
  • Retirement benefits.
Full Job Description
PAY RATE: $104162.68 - $109644.92 Per Year

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY

The Clinical Program Manger I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets. Evaluate and refer clients to appropriate service modalities where they will receive mental health services and access to various benefits, including housing and supportive services. Services include, crisis intervention, case management, transitional housing, and life skills counseling in a field setting. Program participants will be suffering from co-occurring disorders.

DUTIES AND RESPONSIBILITIES
  • Intake, assessments, service planning, service delivery, and goal attainment
  • Training and supervision of staff, and acting as problem-solving resource for difficult cases
  • Meeting grant objectives, adhering to grant guidelines
  • Provides information to Division Director highlighting progress towards reaching set goals
  • Ensures quality service to program clients.
  • Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
  • Measure and assess impact of services; supports and participates in key elements to the program's success
  • Effectively communicates project expectations to team members
  • Coordinate outreach and collaboration efforts with community partners
  • Other Duties as directed to accomplish program goals.

Qualifications

REQUIREMENTS:
  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Must meet Funder Approval
  • Current TB screening and Immunization Records (within 5 days of hire)
  • Copy of Current Professional License (if applicable)
  • Current BLS Certification (within 15 days of hire)
  • Valid Real ID or US Passport
  • Completion of all required trainings (within 30 days of hire)
  • Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:
  • Master's degree in social work, psychology, or counseling from fully-accredited college or university.
  • Licensed (in good standing) with the Board of Behavioral Sciences as a Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT)

EXPERIENCE:
  • 3 years of experience in Social Services Program Management, Coordination or Supervision
  • Minimum of 2 years of direct experience in Staff Management.

PREFERRED QUALIFICATIONS:
  • Experience connecting clients to community and government resources
  • Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
  • Knowledge about community resources
  • Experience with HMIS and other relevant databases used by partner service providers
  • Ability to work with people from various backgrounds and/or limited English capabilities

About Volunteers of America

Volunteers of America is a nonprofit organization that provides a variety of services to people in need, including housing, healthcare, and support for veterans. The organization was founded in 1896 and has since grown to operate in over 400 communities across the United States. Volunteers of America is committed to helping individuals and families achieve their full potential and live with dignity and respect.
Learn more about Volunteers of America
Size
16,000 employees
Industry

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