Site: Massachusetts Eye and Ear Infirmary
Job SummaryUnder the direction of the Director of Operations and in collaboration with the department's Physician Director, the Clinical Operations Manager oversees the day-to-day operations of the clinic and provides leadership to the clinical staff. This role supports the implementation of departmental strategies, operational initiatives, and hospital-wide programs while ensuring efficient clinic operations, high-quality patient care, regulatory compliance, and an exceptional patient experience.
Does this position require Patient Care?
Yes
Essential Functions
-Lead, hire, train, schedule, and support clinical and supervisory staff across clinic locations, partnering closely with department leadership.
-Evaluate staff performance and competencies while promoting ongoing professional development.
-Support the implementation of new workflows, policies, and processes to meet operational and regulatory requirements.
-Identify and implement workflow improvements that enhance efficiency, quality, and patient care.
-Assist with developing, monitoring, and managing departmental operating and capital budgets while supporting responsible financial stewardship.
-Allocate and redeploy staff as needed to meet patient care demands and maintain efficient clinic operations.
-Ensure resources are used effectively to provide an excellent patient experience, including appropriate accommodations for patients with diverse needs.
-Respond to patient questions, concerns, and feedback in a timely, professional, and compassionate manner.
-Monitor quality, service, patient satisfaction, and operational performance metrics, identifying opportunities for continuous improvement.
-Participate in departmental and hospital-wide initiatives that support operational excellence and organizational goals.
QualificationsEducation
- Bachelor's degree in a related field required.
- Relevant experience may be considered in place of a degree.
Licenses and Certifications- Certified Ophthalmic Assistant (COA) certification required.
Experience- 5-7 years of management experience in an ophthalmology setting required.
Knowledge, Skills, and Abilities- Strong leadership, coaching, and team development skills.
- Excellent interpersonal and relationship-building abilities.
- Ability to work independently and collaboratively in a fast-paced, high-volume clinical environment.
- Strong verbal and written communication skills.
- Ability to build effective working relationships with patients, clinical staff, physicians, researchers, and regulatory partners.
- Strong analytical, critical thinking, and problem-solving skills.
- Proficiency with Microsoft Office applications.
- Knowledge of medical terminology.
- Ability to prioritize multiple responsibilities while maintaining attention to detail.
Additional Job Details (if applicable)Remote TypeOnsite
Work Location110 Hartwell Ave
Scheduled Weekly Hours40
Employee TypeRegular
Work ShiftDay (United States of America)
Pay Range$96,886.40 - $140,899.20/Annual
Grade7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
