Job Title: Clinical Operations Director Department: Oswego Health Medical Practice (Orthopedics, Podiatry and Urology)Reports to: Executive Director OHMC Revision Date: 7/1/2024Status: ExemptJob Summary:The Clinic Operations Director oversees the strategic and operational aspects of clinic operations, ensuring efficiency, quality, and continuous improvement. The role involves high-level decision-making, strategic planning, and fostering a positive and collaborative workplace culture. The clinic operations director is responsible for overseeing clinic operations, process improvement, provider engagement, quality of care, and patient access.
Key Responsibilities:Key Responsibilities:- Lead the strategic and operational direction of assigned specialties.
- Implement and manage operational processes as aligned to the strategic plan of the organization.
- Serve as a resource for site managers on advice and best practices for clinical operations.
- Ensure the operations of clinics align with the growth and strategy of the organization and stay abreast with changes made in respective clinics.
- Collaborate with leaders across departments to develop and implement process improvement strategies throughout specialties and practices.
- Monitor and report strategic metrics and outcomes to Medical Practice and organizational leadership.
- Provide clinical advisement and oversight as needed.
- Manage financial resources within respective specialties both operationally and strategically.
- Develop and implement the operational budget manage to variance.
- Monitors accomplishment of agreed upon objectives at the assigned specialty level and where appropriate, institutes corrective actions, including reallocating resources, reprioritizing, and/or recommending modifications to established plans.
- Participate in preparation of annual budgets to maximize financial support for applicable programs.
- Provide regular financial reports to Medical Practices and organizational leadership.
- Enhance provider engagement and satisfaction through effective initiatives and support.
- Partner with providers and physician leaders to support their roles and responsibilities and improve overall provider experience.
- Offer advice on provider engagement strategies specific to assigned specialties.
- Collaborate with assigned dyad physician leader to continually improve provider engagement and implement provider-based initiatives.
- Manage clinic leaders through coaching, development, and performance reviews.
- Supervise all site managers within their respective specialties.
- Ensure compliance and continual training for all clinic staff.
- Create learning and development opportunities for clinic leaders and staff.
Core Competencies- Strategic Healthcare Knowledge:
- Understanding of key performance metrics and benchmarks that support growth and success of the medical group.
- Familiarity with various healthcare delivery models across care settings and specialties.
- Expertise in transforming organizational and system strategies into action across clinical practices
- Financial, Compliance, and Risk Management Expertise:
- Advanced knowledge of billing, coding, and insurance processes.
- In-depth understanding of healthcare regulations and compliance.
- Proficiency in financial forecasting, budgeting, and resource allocation.
- Comprehensive knowledge of healthcare laws, regulations, and accreditation standards.
- Expertise in risk management and quality assurance.
- In-depth knowledge of HR policies, procedures, and best practices.
- Clinical Practice Mastery:
- Deep understanding of specialty-specific clinical operations and best practices.
- Expertise in medical terminology and healthcare systems.
- Deep knowledge of patient care standards and best practices.
- Advanced familiarity with Electronic Health Records (EHR) systems.
- Proficiency in healthcare technologies, including telehealth and health IT systems.
- Senior Leadership & Management Skills:
- Ability to lead, motivate, and develop clinic staff, clinical care teams and managers.
- Proficiency in conflict resolution, team building, and organizational development.
- Advanced decision-making and problem-solving skills.
- Ability to evaluate, manage, and develop the performance of managers and other key personnel.
- Strategic Financial, Compliance, and Risk Expertise:
- Expertise in budgeting, financial management, and resource allocation.
- Ability to analyze and interpret complex financial statements.
- Advanced skills in risk management, quality assurance, and regulatory compliance.
- Customer Service Orientation:
- Strong commitment to a patient-centered approach.
- Ability to oversee the management of patient complaints and satisfaction scores.
- Strategic Leadership:
- Ability to develop and implement long-term strategic plans for the organization.
- Visionary thinking to drive organizational growth and innovation.
- Proficiency in analyzing market trends and adapting to changes.
- Flexibility & Organization:
- Ability to adapt to changing circumstances and environments at an executive level.
- Willingness to take on diverse roles and responsibilities as needed.
- Detail oriented and strong organizational skills
Required Skills/Abilities (Unit Specific): - Demonstrated leadership skills and ability to interface effectively with employees, patients, physicians, and the community.
- Ability to deal under stressful situations often dealing with staff, physicians, patients, families, and subject to irregular hours and on-call responsibilities.
- Perform all other duties as assigned.
Education and Experience:- Bachelor degree in from an accredited school or related experience.
- Master's Degree in Healthcare administration or related field preferred.
Working Conditions: - Prolonged periods of sitting at a desk and working on a computer.
- Ability to perform prolonged or extensive standing, walking, and/or traversing.
- Must be able to lift up to 15lbs at times.
- Comply with DOH requirements for annual health assessments and required immunizations.
Pay Range: $100,000-$120,000/annual
Employee salary is based on commensurate experience and other qualifications.
