Job Summary
An integral part of the care leadership team, the Hospital Supervisor has responsibility for coordination and delivery of clinical services activities on their assigned shift. In the absence of the department or facility leadership, is responsible for appropriate use of staff, staffing levels, immediate problem solving, management decision making and maintaining a safe environment by ensuring adherence to safety regulations, policies and procedures. Provides clinical support / leadership for high risk patients or unusual situations. Accountable for patient census, observation status and appropriate bed utilization. Communicates with patients, families and the public in order to promote positive relations, diffuse problems and address patient/family concerns/issues; consults with Administrator on Call as appropriate. Provides supervision and leadership to hospital staff in collaboration with unit/department level leaders. Facilitates positive change, quality care and appropriate use of resources in a cost-effective and efficient manner. Demonstrates critical thinking, problem resolution, mentoring/education of staff.
SHGR Hospital Supervisors are REQUIRED to obtain their nursing administration or professional/specialty certification within 12 months of assuming the role, or within 12 months of achieving eligibility to sit for the exam if not eligible upon hire in to the role.
Essential Functions
- Coordinates the implementation of the overall plan for the utilization of resources and appropriate admissions / discharges / transfers in order to maximize available resources, continuity of care and unit budgetary control.
- Communicates and collaborates with patients/families, all staff, levels of management, physicians, and units and departments regarding patient, staff and quality care issues. Acts as facilitator or active problem-solver in complex situations as warranted.
- Uses census and acuity program to ensure adequate staffing levels (as determined by appropriate leadership) in the hospital on all units/departments; adjusts staffing appropriately following established procedures. Maintains fiscal responsibility in managing department needs and reports unusual - unexpected occurrences to the director, administrator on call, Risk Management, etc.
- Acts as an informational resource to the health care team in matters of interpretation of Hospital policies/procedures/ protocols, risk management, patient safety, patient advocacy, management and other related areas. Facilitates/supports the change process. Ensures key leadership is communicated to appropriately. Demonstrates critical thinking skills, problem resolution abilities, mentoring/education of staff.
- Provides supervision, direction and support to all in-house staff to ensure effectiveness and efficiency of services. Communicates performance issues and concerns to unit/department leadership and follows through with in-the-moment opportunities for performance enhancement.
- Rounds throughout the facility maintaining knowledge of organizational information and changes. Maintains an awareness of high risk patients/situations and serves as a clinical resource to support the care. Facilitates communication of concerns through the Help Chain of Command, and follows up to assure that clinical concerns have been addressed.
- Acts as resource for staff to identify and address ethical issues within nursing and assigned area. Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice. Advocates for privacy, confidentiality, and security of patient, staff and organization data.
- Activates contingency plans (such as Disaster, patient placement with census fluctuations, etc.) in collaboration with the Director, Chief Nursing Officer and the Administrator on call.
Qualifications
- Required Bachelor's Degree Nursing (BSN) upon hire at Grand Rapids Hospitals. Nursing (BSN) upon hire for those who start in this role on or before January 31, 2017 at United.
- Required Bachelor's Degree Nursing (BSN) must be obtained within 4 years for those who start in this role on or after February 1, 2017 at Big Rapids, Gerber, Ludington, Pennock, Reed City, United, Zeeland. Nursing (BSN) must be obtained within 5 years for those who start in this role on or before January 31, 2017 at Big Rapids, Gerber, Ludington, Pennock, Reed City, Zeeland.
- Preferred Master's Degree MS, MSN, MBS, MM, MHA, MPH or other related
- 2 years of relevant experience related nursing experience Required
- 2 years of relevant experience recent relevant leadership (i.e., Charge Nurse, Shared Leadership position, Magnet Champion, QSO) (based on Spectrum Health entity) Preferred
- LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required
- CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
- CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required
- CRT-Adv Cardiovascular Life Support (ACLS) - AHA American Heart Association except Niles and St Joseph BirthPlace 180 Days required
- CRT-Pediatric Adv Life Support (PALS) - AHA American Heart Association HDVCH, Big Rapids, Gerber Memorial, Ludington, Pennock, Reed City, United, Zeeland, St Joseph, Niles and Watervliet hospitals, except Niles and St Joseph BirthPlace 180 Days required
- CRT-Neonatal Resuscitation Program (NRP) - AHA American Heart Association HDVCH, Big Rapids, Gerber Memorial, Ludington, Pennock, Reed City, United, Zeeland, St Joseph, Niles and Watervliet hospitals 180 Days required
- CRT-Specialty Certification - UNKNOWN Unknown Grand Rapids Hospitals - see job summary for more info 1 Year required
- CRT-NIH Stroke Certification - NIHSS National Institute of Health Stroke Scale except Niles and St Joseph BirthPlace 90 Days required
Physical Demands
- Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs
- Waist to Waist > 5 lbs: Seldom up to 50 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 5 lbs
- Bilateral Carry > 5 lbs: Seldom up to 25 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 25 lbs
- Pulling Force > 5 lbs: Seldom up to 20 lbs
- Sitting: Occasionally
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Seldom
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Seldom
- Squat: Seldom
- Stair Climbing: Seldom
- Crawling / Kneeling: Seldom
- Driving: Seldom
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
- Visual Acuity ¹
[None = No; Seldom = Yes]: Seldom
How Corewell Health cares for you- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
Primary LocationSITE - Lakeland Hospital St Joseph - 1234 Napier Ave - St Joseph
Department NameMed Surg Care Unit Adaptable Adult Pediatric B 4 St Joseph - Niles and St Joseph Hosp
Employment TypeFull time
ShiftDay (United States of America)
Weekly Scheduled Hours40
Hours of Work40
Days WorkedVariable
Weekend FrequencyVariable weekends
