Job Summary: Primary Care Clinical ManagerThe Primary Care Clinical Manager provides clinical leadership and operational oversight for the Family Health Center (FHC) and Primary Care Plus practices within Ellis Medical Group. Working collaboratively with the Medical Director and Practice Director, this role is responsible for managing clinical and nursing staff, coordinating patient care delivery, optimizing workflow and patient flow, and ensuring compliance with organizational, regulatory, and quality standards.
The Clinical Manager oversees staffing, performance management, employee development, recruitment, onboarding, and quality improvement initiatives while fostering a patient-centered, team-oriented environment. This position plays a key leadership role in maintaining efficient practice operations, supporting regulatory and accreditation requirements, addressing clinical concerns and patient complaints, and promoting effective communication among providers, staff, and community partners.
The ideal candidate is a registered nurse with ambulatory care experience, strong leadership and organizational skills, and a demonstrated commitment to high-quality patient care, staff development, regulatory compliance, and exceptional customer service.
Key Qualifications- Bachelor of Science in Nursing (BSN) and current New York State RN license required; Master's degree preferred.
- Minimum of two years of professional experience in an ambulatory care setting.
- Management and residency program experience preferred.
- Strong leadership, communication, problem-solving, and organizational skills.
- Commitment to patient confidentiality, quality care, and customer service excellence.
Key Areas of Responsibility- Clinical operations and patient care management
- Nursing staff supervision and performance management
- Recruitment, onboarding, coaching, and staff development
- Quality improvement and regulatory compliance (Joint Commission, PCMH, CPC+)
- Patient flow optimization and resource utilization
- Patient complaint resolution and service recovery
- Leadership team participation and strategic planning
- Budget planning support and operational oversight
- Cross-functional collaboration to ensure a seamless continuum of care
