Job Description

VACANCY DETAILS

VACANCY NUMBER: 40940NC

JOB TITLE: MANAGER, CLINICAL SERVICES, FT
STATUS: FULL TIME
DEPARTMENT: COMPLEX CARE
LOCATION: WELLAND SITE
HOURS OF WORK: 75 HOURS PER PAY PERIOD

POSTING DATE: 03 JULY 2025
CLOSING DATE: 16 JULY 2025

UNION: NON UNION
WAGE RANGE: $60.480 TO $68.428 PER HOUR

POSITION OBJECTIVE:
At Niagara Health, we are committed to delivering on our promise of a great patient experience, satisfied staff and physician, and financial stability. Your strong leadership skills will enable you to make a difference by engaging with patients, rounding with staff and achieving results.
In alignment with Our Purpose: Extraordinary Caring. Every Person. Every Time; we are looking for a dynamic leader who excels in engaging people, promoting quality, building successful teams, planning and decision making.

Reporting to the Director of Complex Care and Geriatrics, the successful individual will be responsible for operational management of the Complex Care unit at the Welland Hospital Site and bed filling coordination for the Complex Care Program. In this role, you will be accountable for the patient experience, day to day operations, patient flow, people management, fiscal stewardship, risk management and safety, and the provision of high-quality care. Working in a dyad model with physician leadership, the Manager will drive effective operations and foster community and academic partnerships aimed at improving transitions of care for the patients and communities we serve. The Clinical Manager will have a strong presence and accountability for operations to meet program objectives.

We are seeking a highly motivated, self-directed, results oriented leader who consistently demonstrates an innovative, creative, and collaborative management style. Niagara Health engages in partnership with our patients and caregivers, embracing a philosophy of extraordinary patient experiences, as such, the successful candidate will foster an environment of clinical excellence, in alignment with 6 key elements of our plan - Know Me, Respect Me, Listen to Me, Involve Me, Support Me, and Best Care for Me.

QUALIFICATIONS:

o Current registration in good standing with the College of Nurses of Ontario or registration with a Health Profession Regulatory College
o Bachelor of Science in Nursing or related university degree; Master's degree preferred
o Education and experience in Complex Care nursing
o Two to five years of managerial/leadership experience, or an equivalent combination of educational training and experience
o Working knowledge of the Public Hospitals Act, regulated legislation, labour agreements, hospital policies and procedures
o Demonstrated experience in budget development, fiscal planning, and financial management, with a proven ability to monitor and control expenditures in line with organizational goals and priorities.
o Strong understanding of financial reporting, cost analysis, and variance analysis, with the ability to make data-driven decisions to ensure budget adherence and optimize resource allocation.
o Knowledge and application of evidence-based practice
o Demonstrated ability to lead teams and work effectively within an interdisciplinary team
o Demonstrated ability to manage a large and diversified workload with often rapidly changing priorities and challenging deadlines
o Demonstrated project management skills
o Evidence of effective customer service, judgment, critical thinking and decision-making skills
o Demonstrated excellent leadership, communication, interpersonal and organizational skills
o Flexible, self-directed and able to multi-task
o Demonstrated commitment to continuing education in healthcare or business
o Ability to work in a matrix model, i.e. program and site
o Ability to effectively interface with and utilize health information systems
o Consistent and regular attendance required
o Proficiency in both official languages (English and French) will be considered an asset

Questions, quoting the job posting number, may be directed to [email protected]

At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.