Assists in the development, implementation, education, support and adoption of clinical information systems and related technology to optimize care delivery, care quality, usability and efficiency for nurses, providers and ancillary clinical departments. Focused approach to clinical readiness, coordinating training, provisioning, setup and personalization needs for clinicians to ensure a smooth and effective start. Reports to the Director of Clinical Informatics who, in turn, reports to both the CMO and CNO. Works closely with Informatics colleagues, departmental managers, IS professionals and nurses, providers and other clinicians throughout the organization. Supports implementation of clinical information systems and promotes clinical end-user adoption throughout PMCCH. Inherent in this position is the transformation of care through systems and processes to achieve improvements in quality, safety, efficiency, and service across the continuum of care. Success in this role is a function of the individual's ability to build relationships, drive clinical transformation strategies, and apply healthcare informatics toward benefits realization of the systems implemented. Clinical Readiness • Completes checklists and tasks for coordination, training, provisioning, and personalization for incoming providers. • Hosts surgical intake meetings for new surgeons with house leadership. • Provides education on hospital clinical systems and mobile clinical applications. • Facilitates clinician EHR efficiency through personalization/customization of EHR workspace. • Completes provider offboarding tasks, remediates Penn Chart inactivation, and verifies address changes. Ongoing End User Support • Participates in on-site at-the-elbow clinical end-user support and rounding during business hours. • Participates in rotating on-call 24/7 telephone support for clinical staff, for issues immediately impacting patient care • Provides analysis of issues and concerns, submits break-fix, enhancement and optimization tickets and monitors to see actions taken. Escalates tickets as needed. Follows up on trouble calls to ensure problem resolution was complete and satisfactory to user. • Open to change and different approaches to work. Recommends new approaches to solving operational problems, issues or concerns. • Quality checks monthly provider on-call schedules; provides backup support to practices for schedule updates. • Investigate issues related to results routing; coordinate related communication with stakeholders Clinician Informatics Champion/Advocate • Supports the following organizational groups and initiatives: Magnet®, Joint Commission Disease Specific Certification, Nursing and Provider Councils, Quality process improvement and evidence-based practice initiatives, and integrates their priorities into the clinical informatics roadmap. • Actively participates and contributes to all assigned entity and enterprise committees, councils, task forces, and meetings. Brings meeting minutes/take-aways to share with the team. • Identifies and clearly articulates how a proposed change will impact the clinical end-user. • Reviews policies and procedures. Recommends and implements changes to policies and procedures to enhance clinical workflow and patient safety. Actively Engages Clinical staff: • Involves stakeholders in discussions of new functionality, including setup, screen design and reporting decisions. • Assists with ongoing development of CPOE, clinical documentation, clinical pathways and associated key performance metrics, ensuring that all stakeholders are included. • Re-educates clinicians on EHR workflows. Promotes Optimal EHR Usability • Drives innovation, creativity, re-engineering, and develops and tracks predictive metrics. • Considers and recommends Clinical Decision Support solutions and other informatics solutions to help achieve goals for optimization. • Identifies and eliminates barriers/obstacles to clinical EHR adoption and use. • Facilitates testing of new functionality, monthly release cycle changes, break-fixes, optimizations and enhancements, to ensure the build is to the specifications determined by the stakeholders and governance, including writing comprehensive testing scripts. • Documents issues arising during testing and manages resolution. • Coordinates installation and upgrade activities of EHR and other applications. Participates in checkout. Project Liaison/Project Manager • Leads/participates in multi-disciplinary local and enterprise informatics projects • Promotes cost effective care and resource utilization through IT solutions. • Identifies and promptly reports any changes and deviations to original project scope and project plans, including the need for resources or roadblock management. • Considers impact of applications and installation timelines for all stakeholders. • Collaborates with contracted vendors as appropriate. Documentation Management • Maintains appropriate project documentation, flow charts, diagrams, meeting minutes and decisions to facilitate collaboration and support. Transitions of care • Develops and supports processes to grow and maintain affinity between PMCCH and community providers and clinicians, community care settings (nursing home, rehabilitation and home health) and referring sites. Ongoing Professional Development • Demonstrates continued interest in developing own knowledge and skills in clinical informatics via practice, observation, professional literature, networking, membership in informatics professional organizations, and attending continuing education programs. • Participates in information sharing, networking and collaboration with Penn and non-Penn healthcare colleagues to advance clinical informatics and improve patient care delivery. Education/Experience Bachelor's degree or master's degree or Advanced Practice Provider in Nursing (RN) or APP or Other clinical specialties such as Physical Therapy, Respiratory Therapy, etc. 3+ years Clinical experience as a staff nurse/APP/ other clinical specialty required. Experience in informatics roles and/or clinical leadership required. Licenses/Registrations/Certifications(preferred) CPR Certification in Informatics (or must attain within 2 years)from a professional healthcare organization Certification in EPIC Clinical Informatics (or must attain within 2 years) EPIC Credential Educator (in one or more of the following modules: ClinDoc, OpTime, Stork, Cupid, ASAP; or must attain within 1 year of hire) Experience with any of the following applications is desirable: Provation, Epic Link, CPN, Haiku, Canto, Rover, MModal. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 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