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Work ShiftDay
Work Day(s)Monday-Friday
Shift Start Time8:00 AM
Shift End Time5:00 PM
Worker Sub-TypeRegular
Job DescriptionImplements and supports clinical technology applications for the Children's Healthcare of Atlanta user community. Advocates for user needs and coordinates support requests within Information Systems & Technology. Supports efforts which ensure safe patient care and services by developing and delivering clinically and technically sound solutions for customer technology needs. Acts as liaison between Information Systems & Technology and clinical end user patient care departments, vendors, and other technical experts. Functions as clinical expert for assigned application(s) across support/project teams as pertains to technology. Consults with and advises clinical departments on operational integration of available technology.
Experience- 2 years of experience in a clinical setting
Preferred Qualifications- Experience in pediatrics
- Experience in implementing or supporting clinical information systems and/or advanced computer skills
- Experience in Epic
- Bachelor's or higher degree in Nursing or allied health field
Education- College graduate with clinical degree or equivalent experience
Certification Summary- State or national license in a clinical field, e.g., Licensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure Compact, Respiratory Care Practitioner (RCP), Medical Technologist (MT), or Dietitian/Nutritionist
- Certification as applicable to position
Knowledge, Skills, and Abilities- Ability to apply creative methods to analyze and enhance operational workflows through combined use of clinical expertise and information technology
- Proven strong oral and written communication skills with a diverse population
- Proven organizational, problem-solving, analytical, and time management skills
- Strong interpersonal skills to interact positively and productively with teams across organizational lines
- Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements
- Flexibility to manage multiple initiatives and shift priorities based on business needs
- Ability to perform job duties independently with minimal supervision
Job Responsibilities- Functions as a business partner with service lines, departments, individuals, and coworkers.
- Develops in-depth knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
- Advises clinical operational users on integration of technical systems with their workflows.
- Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
- Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.
- Coordinates operational and capital project requests with appropriate Information Systems & Technology and operational teams.
- Acts as contact point with Information Systems & Technology regarding system down time.
- Provides technical support services.
- Provides Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations.
- Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
- Maintains strong and positive relationships with all application vendors.
- Provides on-call coverage as scheduled.
- Provides project management services and support.
- Follows Information Systems & Technology project management protocol.
- Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
- Works with end users to navigate the project request process.
- Ensures compliance with Information Systems & Technology, Children's Healthcare of Atlanta, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
- Provides system solutions in accordance with regulatory guidelines.
- Follows prescribed change management and time reporting processes and documentation requirements.
- Responds to support calls within designated times according to priority and provides regular updates until resolution.
- Provides and communicates clear documentation for support, status, and issues resolutions.
- Remains current on Epic new version training for all applicable Epic certifications.
Primary Location Address1575 Northeast Expy NE
Job FamilyIT Business Partnering
