The Clinical Field Specialist, CT is responsible for optimizing customers' imaging programs and workflows by assisting with the proper use of Heartflow products (e.g. CT quality, systems, processes). This includes traveling to customer sites to deliver training and build relationships with Technologists, Radiologists, Cardiologists, and other customer representatives.
The Clinical Field Specialist, CT will have substantial experience in clinical and cardiac CT, will be able to express a deep understanding of Heartflow's technology and products, and will be passionate about delivering the highest level of customer support.
Job Responsibilities:- Assess the customer lifecycle and ensure the coronary CT program is optimized to set up customers for success.
- Identify areas of improvement and make recommendations to enhance quality acceptance rates during customer onboarding.
- Ensure customer has implemented any necessary changes to optimize use of Heartflow products on a continuous basis.
- Conduct virtual and/or live training of technologists using various delivery methods, including product demonstrations, one-on-one, and group training sessions, to transfer knowledge on the use of Heartflow products in assigned geography.
- Establish credibility and sustain strong working relationships with key stakeholders.
- Ensure proper records (e.g. customer contacts, CT volume, engagement logs, training records, etc.) and documentation are input and maintained in Heartflow systems.
- Capture customer feedback and participate in clinical discussions with customers and colleagues regarding Heartflow analysis on multiple products.
- Maintain knowledge of the latest CT and Workstation technology innovations, training delivery methodologies, and training materials for effective training.
- Build and execute on plans to proactively optimize customer performance and identify opportunities for improvement.
- This is a remote position with up to 80% travel. Ability to take periodic on-call responsibilities
Skills Needed: - Expert knowledge of cardiac CT is required
- Teaching and industry experience are highly desirable
- Strong communication skills and demonstrated success in building relationships
Educational Requirements & Work Experience:- Associate degree in radiology, technology or related field required; Bachelor's Degree preferred
- Minimum 3 years cardiac CTA experience
- Must have active ARRT Certification in CT or Board Certified in Radiology
A reasonable estimate of the base salary compensation range is $90,000 to $125,000 per year. This position is eligible for discretionary commission-based earnings. #LI-IB1
