Clinical Education Specialist - CTMS (Remote)
The START Center for Cancer Research is seeking a Clinical Education Specialist - CTMS (Remote) who will support the optimization, usability, and adoption of the Clinical Trial Management System (OnCore CTMS) across START sites. Provides workflow support, system training, and user guidance to ensure clinicians and operational teams effectively utilize CTMS tools to support clinical trial operations, documentation accuracy, and operational efficiency.
The annual base salary for this role is $90,000- $105,000. However, base pay may vary depending on multiple individualized factors including market location, job-related knowledge, skills, and experience.
Work Schedule: Monday-Friday 8:00am-5:00pm
Location: Remote
Essential Responsibilities
- Serve as the subject matter expert for OnCore CTMS workflows, optimization, and user training across START sites.
- Manage CTMS user lifecycle processes including account access, permissions provisioning, and deactivation.
- Collaborate with clinical, operations, and IT teams to evaluate system workflows and identify opportunities for CTMS optimization.
- Analyze system usage and workflow data to recommend improvements to processes and training programs.
- Develop user-friendly training materials including job aids, quick reference guides, and e-learning resources.
- Deliver one-on-one, group, and site-specific training sessions for CTMS users.
- Provide user support and guidance related to documentation workflows, system navigation, and troubleshooting.
- Partner with Learning & Development to implement training programs for new users, system upgrades, and workflow changes.
- Participate in CTMS system upgrades, testing, and implementation projects.
- Support validation and testing of CTMS system enhancements and new functionality.
- Serve as liaison between CTMS users, IT teams, and system vendors to resolve issues and improve system performance.
- Monitor and manage CTMS-related communication channels, including ticketing systems and internal collaboration platforms.
- Track system issues, assign priorities, and coordinate resolution with appropriate technical teams.
- Communicate system updates, best practices, and troubleshooting guidance to users.
- Identify workflow challenges and lead initiatives to improve system adoption and operational efficiency across departments.
Required Education and Experience
- Bachelor's degree in life sciences, healthcare, clinical research, or related field required.
- Hands-on experience using and supporting Clinical Trial Management Systems (CTMS) (e.g., OnCore), including workflow configuration, user support, and training delivery.
- Demonstrated experience delivering and maintaining skills-based training programs (e.g., onboarding, competency-based education).
- 3-5 years of experience in clinical research or clinical education
Preferred Education and Experience
- Advanced experience with OnCore CTMS specifically, including:
- Workflow optimization and process improvement
- End-user support and troubleshooting
- Participation in system upgrades, validation, or implementation activities
- Experience designing and developing clinical training programs, including:
- Simulation-based or competency-based education
- Creation of eLearning, job aids, and training materials
- Proficiency with clinical and learning technologies, such as:
- Learning Management Systems (LMS)
- Clinical systems and platforms (e.g., EDC, EHR/EMR interfaces)
- Collaboration and project management tools
Physical & Travel Requirements:
- Travel may berequiredto support multi-site onboarding and education initiatives.
Best-in-Class Benefits and Perks
We value our employees' time and efforts. Our commitment to your success is enhanced by a competitive compensation, depending on experience, and an extensive benefits package including:
- Comprehensive health coverage: Medical, dental, and vision insurance provided
- Robust retirement planning: 401(k) plan available with employer matching
- Financial security: Life and disability insurance for added protection
- Flexible financial options: Health savings and flexible spending accounts offered
- Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided
- Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
