Summary:
Manages the nursing services and staff for a department; ensures quality and full compliance with relevant policies and standards.
Responsibilities:
- Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families
- Ensuring consistent application of nursing services policies and standards throughout the organization
- Monitoring patient outcomes and quality and effectiveness of nursing care
- Overseeing performance of teams; identifying and addressing staff training and development needs
- Apprising medical staff, department heads, and administrators in matters related to nursing service and strategies
Financial Management:
- Recognizes the impact of reimbursement on revenue
- Understands the relationship between values-based purchasing and quality outcomes with revenue and reimbursement
- Creates, monitors, and analyzes a budget, explaining variance
- Conducts ongoing evaluation of productivity, forecasting future revenue and expenses
- Documents capital appropriations and project authorizations
Human Resources Management:
- Evaluates and specifies the critical resources required to accomplish the team's objectives
- Initiates requests for required resources based on staff competency with patient acuity
- Allocates team resources responsibly and equitably within the scope of labor laws
- Calculates resource usage to set a baseline for comparison
- Discovers opportunities to improve resource utilization
- Implements changes in role consistent with scope of practice
- Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow
- Resolves conflicts in a wide variety of situations, such as workload allocation, schedule overlap etc.
- Adjusts management and personal style to fit the needs of different people and different situations
- Explores motivational factors and tailors motivational efforts to individual needs and situations for the department
- Conducts evaluations on personnel performance at the work place and recommends improvement plans
- Coaches others on operating personnel management systems and their processes
Relationship Management and Influencing Behaviors:
- Situation Management
- Identifies issues that require immediate attention
- Applies principles of crisis management to handle situations as necessary
- Manages conflict
- Promotes team dynamics
- Mentors and coaches staff
- Promotes Professional Management
- Promotes and encourages stress management
- Encourages participation in professional action
- Applies principles of self-awareness
- Fosters a healthy work environment
- Diversity
- Understands the components of cultural competence as they apply to the workforce
- Maintains an environment of fairness and processes to support it
- Capitalizes on differences to foster highly effective work groups
Performance Improvement/Safe Practice/Quality Care/Regulations:
- Assesses customer and patient satisfaction while developing and implementing strategies to address satisfaction issues
- Provides direct service to internal or external customers
- Facilitates the resolution of customer problems, issues, or concerns
- Monitors and promotes workplace safety requirements resulting in positive patient outcomes
- Applies systems thinking knowledge as an approach to analysis and decision-making
- Demonstrates accountability for nursing research and quality improvement activities
- Provides evidence-based nursing care
- Promotes and communicates patient information effectively across the continuum of care
Leadership:
- Serves as a leader of patient care
- Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.
- Demonstrates leadership qualities: intelligence, influence, determination, integrity, confidence
- Manages own behaviors during interactions, such as feedback giving, to shape workplace events
- Utilizes positive reinforcement to motivate and attain desired behaviors; increases productivity
- Employs leadership theories, such as contingency and transformational, and associated techniques
- Applies techniques of "action learning" to problem solve and personally reflect on decisions
Clinical Performance Improvement:
- Shares experiences with process performance improvements across multiple areas
- Recognizes recurring and difficult problems and explores new or innovative solutions
- Leverages technology to facilitate the sharing of clinical performance or outcomes data
- Compares and contrasts different approaches for performance improvement; highlights pros and cons
- Creates a mechanism for ensuring quality and performance measures are understood and valued by nursing staff
- Consults on and coaches on developing business cases to justify improvement initiatives
Clinical Policies and Standards:
- Monitors different types of clinical practice to ensure compliance with standards
- Evaluates existing and evolving standards and procedures and their impact on the organization
- Informs others on advanced clinical standards and policies across medical specialties
- Collaborates with other functions in establishing and documenting joint standards
- Participates in the development of clinical policies and practices
- Develops control and monitoring mechanisms for clinical policies adherence
Healthcare Policy and Ethics Compliance:
- Shares experiences with addressing diverse problems in healthcare policy compliance
- Demonstrates best practices for dealing with complex compliance or non-compliance situations
- Guides others in making correct decisions when faced with ethical dilemmas
- Designs or revises organizational practices and procedures to ensure compliance with policies
- Supports and coaches on mechanisms that encourage attention to compliance issues; all clinical activities
- Participates in translating policy changes into operational programs and services
Healthcare Regulatory Environment:
- Implements programs as needed to comply with diverse healthcare laws or regulations
- Monitors regulatory compliance of all healthcare practices to ensure no violations
- Evaluates key aspects of pending healthcare regulations and legislation that may impact the company
- Provides recommendations and implements solutions to existing and potential legal problems
- Shares main considerations and issues related to laws and regulations in the implementation of healthcare practices
- Collaborates and communicates with all departments of the healthcare organization for the preparation of external audits.
Requirements:
Education- Graduate of a Registered Nursing program, Bachelor of Science in Nursing required
- Master's degree in Nursing, Health Administration, Business Administration, Nursing, or related advanced degree in health related field preferred
Experience- Minimum of 3-5 years of clinical patient care experience in a relevant setting
- Minimum of 2 years of healthcare leadership
Licenses, Registrations, or Certifications- RN license in good standing in the state of employment or a compact state, if applicable
- Registered Nurse (RN) required
- American Heart Association Basic Life Support required
Work Schedule:
5 Days - 8 Hours
Work Type: Full Time
