Location: Remote near Medford, OR
Job Type: Full Time, M-F 8:30am-5pm
Job Reports To: Director of Clinical Operations
This position is not eligible for visa sponsorship. Job Role/Description We are seeking a compassionate, organized, and tech-savvy Clinical Care Lead RN to support patients in our text-based Advanced Primary Care Management (APCM) program. This role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for our patient populations. Ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, are passionate patient advocates and are skilled in critical thinking and care coordination.
Key Responsibilities - Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner
- Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers
- Develop and update personalized care plans for patients; help educate and motivate patients to adhere to the care plan
- Oversee the clinical quality of the team, by analyzing data or trends to manage direct reports, and help train, orient, and onboard new and tenured staff, and improve overall outcomes
- Develop, implement, and revise care coordination workflows or protocols to support the evolution of the care model to improve efficiency and scalability
- Lead quality improvement initiatives, complete case review and chart audits, and host team meetings
- Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements
- Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through
Requirements - Registered Nurse with active, unrestricted compact license required with 4+ years of experience in a care management or clinical care coordination role (primary care, chronic care management, home health, etc.)
- Previous experience managing a team
- Strong critical thinking and problem-solving skills in a fast-paced environment
- Ability to independently manage a digital patient panel and prioritize escalations effectively
- Excellent written communication and documentation skills
- Comfort using EMRs, care coordination platforms, digital messaging tools and fast learner of new technologies
- Must have access to reliable internet and a secure/private environment
- This role may require travel of up to 10%, including potential overnight travel
Preferred Requirements - 4+ years of experience, 2-year RN Associate Degree OR 2+ years experience + BSN
- Bilingual (Spanish) is a bonus but not required
- Knowledge of Medicare CCM/APCM programs a plus
Compensation & Benefits - Competitive compensation commensurate with experience
- Potential to earn equity based on performance
- Medical, dental, and vision coverage for employees and dependents at a nominal cost
- Paid maternity leave
- FSA and Dependent Care account options
- 401(k) Eligibility after 6 months of full-time employment
- Collaborative, mission-driven work environment
If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.
