Pennsylvania Medicine

Clinical Care Manager RN

Pennsylvania Medicine • $75K — $95K *
Bala Cynwyd, PA 19004In-Person
Healthcare
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Nursing (Required)
  • 1+ years nursing experience in internal/family medicine is preferred
  • Active PA RN license (Required)
  • Dual (NJ & PA) RN licensure required within 3 months of hire (Required)
  • BLS certification through AHA (Required)

Responsibilities

  • Design and implement care management support activities for high-risk patients.
  • Collaborate with physicians and staff to identify patients for care management.
  • Triage patient calls and provide consultations on symptom management.
  • Coordinate and manage patient treatment plans across the institution.
  • Educate patients and families on medications, treatments, and community resources.
  • Maintain patient-specific care management tracking systems for progress monitoring.
  • Support quality assurance efforts for patient registries and reporting.

Benefits

  • Comprehensive employee benefits program
  • Prepaid tuition assistance program
  • Supportive work culture committed to employee health and well-being
  • Opportunities for medical advancements and professional growth
  • Team-oriented environment focused on patient satisfaction
Full Job Description
Entity:CCA-Penn Primary Care and Penn Specialty Practices

Department: Penn Partners in Care 2

Location: Remote (Will have to go to Bala Cynwyd, PA for occasional departmental meetings)

Hours: Full-Time, Per Departmental Needs

Position: RN Clinical Care Manager

Job Summary:

The Clinical Care Manager is responsible for promoting organizational values of patient and visitor satisfaction by demonstrating courtesy and respect for families, visitors and other employees. Collaborates with practices and actively provides clinical support to "high-risk" patient populations for multiple practices - in all age groups ranging from young adulthood through geriatrics. Demonstrates competence in the assessment, treatment and care of patients serviced. Will include telephone, or telehealth encounters as appropriate to patient needs.

Accountabilities:
  • Designs and implements care management support activities for high risk patients with chronic diseases and high medical service utilization.
  • Collaborates with physician and practice staff in identifying appropriate patients for care management utilizing established criteria. Collaborates with the patient and provider to establish and implement a care management plan using evidence based guidelines. Develops patient objectives and measures progress according to standards of care.
  • Triages patient telephone calls and provides consultation regarding ongoing symptom management resulting from treatment and disease, analysis of intervention regarding diagnostic work-up, assessing and managing acute emergencies, managing family concerns as needed, liaison activities with affiliated physicians, nurses, pharmacists and emergency rooms.
  • Initiates appropriate evaluation and management of emergency situations.
  • Coordinates patient's management/treatment plan throughout the institution.
  • Instructs patient/family regarding medications and treatments. Educates patients regarding health and illness prevention. Recommends community resources to meet patient and family needs. Develops patient education programs.
  • Creates, uses, and maintains patient-specific care management tracking system that identifies/ reports on patients who will benefit from care management services, the subsequent patient progress, and associated interventions.
  • Supports QA and maintenance efforts for patient registries and quality reporting. Works with the Clinical Analyst to summarize and analyze data from registries
  • Promotes patient self-management and empowers patient and families to achieve optimal health outcomes. Assists patient to identify and/ or develop and utilize their support systems.
  • Evaluates the effectiveness of care management plan in meeting established care goals and revises the plan as needed to reflect changing needs, issues and goals.
  • Prepares and maintains appropriate documentation as required.
  • Collaborates with all members of the health care team to resolve patient health, social or behavioral health needs.
  • Provides monitoring and continuity of care between physician visits. Maintains and reviews patient records, charts and other pertinent information.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization
Qualifications:
  • Bachelor's Degree Nursing (Required)
  • 1+ years prior nursing experience in internal/family medicine and care management experience (Preferred)
Licenses, Registrations, and Certifications:
  • Active PA RN license (Required)
  • Dual (NJ & PA) RN licensure required within 3 months of hire (Required)
  • BLS through AHA (Required)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

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About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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* Ladders Estimates

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