About This Role:About This RoleThe Clinical Account Educator serves as the primary clinical contact for healthcare providers, supporting appropriate use of ambulatory cardiac monitoring services while managing conversations around off-label and/or investigational uses. In this role, you will provide customer education, while emphasizing regulatory compliance, to maintain the integrity of interactions and promote safe, evidence-based practices.
Responsibilities and Duties:- Clinical Expertise: Provide expert knowledge on approved indications for iRhythm's ambulatory cardiac monitoring systems and services.
- Discuss off-label or investigational use only in response to unsolicited scientific inquiries, ensuring compliance with regulatory and legal standards.
- Customer Engagement on Off-Label or SIUU (Scientific Information on Unapproved Use) Topics:
- Respond to unsolicited inquiries regarding off-label use with balanced, evidence-based information.
- Guide healthcare providers toward peer-reviewed studies, medical literature, or ongoing research to support understanding of off-label applications.
- Travel for onsite support of off-label use and SIUU training (up to 70%).
- Avoid proactively promoting off-label or investigational use, adhering strictly to company and regulatory guidelines.
- Educate providers regarding the boundaries of evidence-based use and the clinical scenarios supported by current guidelines.
- Serve as a clinical resource to commercial and marketing partners. Participate in sales team training, service updates, presentations, journal clubs, and other approved meetings as appropriate.
- Partner with Clinical Operations and Medical Affairs groups and compliantly collaborate with commercial team.
Education and Training:- Conduct educational sessions on the proper application of cardiac monitoring services for approved indications, including arrhythmia detection and other clinically validated uses.
Support for Regulatory Compliance:- Stay updated on FDA, CMS, HIPAA, and IDTF-specific regulations governing device and service use.
- Ensure that discussions regarding off-label use are handled transparently, following FDA guidelines for scientific exchange.
Collaboration and Feedback:- Partner with internal teams (e.g., clinical, compliance, legal, regulatory, medical affairs) to address gaps in clinical protocols or unmet needs identified during discussions of off-label use.
- Provide customer feedback to inform future studies or expanded indications for monitoring technologies.
Qualifications- Education: Clinical or scientific degree in health sciences (e.g., RN, APN, PA).
- Credentialing or specialization in cardiology, electrophysiology, or diagnostic sciences is an advantage.
Preferred Experience- 3-5 years in a clinical educator, or similar role, particularly in a regulated environment such as diagnostics, biomedical devices and/or experience supporting cardiac monitoring IDTFs (Clinical and/or Commercial support).
- Experience addressing off-label use discussions or working within FDA-compliant frameworks is a significant asset.
Skills- Familiarity with guidelines on off-label use and other SIUU frameworks.
- Strong relationship-building and communication skills for engaging electrophysiologists , cardiologists, and clinical teams.
- Compliance in Customer Engagement: To address off-label use or SIUU
- Solicited Only: Engage only when providers inquire specifically about off-label uses.
- Clear Boundaries: Emphasize the distinction between approved and investigational uses, avoiding promotional language.
- Documentation: Keep detailed records of all inquiries and responses for compliance purposes.
- Data-Driven Discussions: Use peer-reviewed literature and unbiased evidence to support conversations
Value Proposition for Providers- The Clinical Account Educator ensures that healthcare providers:
- Gain a comprehensive understanding of the clinical value of ambulatory monitoring services.
- Have access to the latest data supporting both approved applications of the products and services.
- Feel confident in the safety and effectiveness of the product and service, even when considering innovative or investigational uses.
FLSA Status: NonExempt
#LI-JR1
Location:Deerfield
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range$91,000.00 - $118,000.00
