The Clinic Supervisor has responsibility and accountability for the operational management of one or multiple clinics. The Clinic Supervisor responsibilities include but are not limited to: oversight of the day-to-day operations, scheduling support and supervision for the clinic/s, staffing, continuity of care and services,compliance with corporate, regulatory and professional standards. The Clinic Supervisor is responsible for monitoring and auditing clinic operations, including ensuring appropriate competencies are maintained by provider and staff members within the medical office.
In partnership with the Practice or Area Manager, the Clinic Supervisor fosters multi-disciplinary collaborative relationships among physicians, providers, and staff. The focus of the Supervisor is patient experience, throughput, access, and quality patient care delivery and may also engage in direct patient care, as appropriate for licensure or certification, within the medical office setting. The Clinic Supervisor performs a combination of duties encompassing staffing, schedule, timekeeping, orientation and competency of the PSR/MA staff. The Clinic Supervisor participates in leadership activities as requested, adheres to system policies, and functions as part of the customer service team in support of the practice. This position interfaces with multiple departments.
PRIMARY JOB DUTIES
Medical Office / Patient Care- Empower staff ownership for the clinical standards using industry guidelines, assigned Clinical Practice Guidelines, Preventive Care standards, and best practice benchmarks.
- Function as a resource to office staff and providers in the interpretation policies and procedures.
- Monitors patient care within the office to ensure it is consistent with professional and regulatory standards and provides feedback to staff and providers.
- Communicates daily to ensure smooth transitional care between inpatient and outpatient.
- Participate in community activities that support the organization, as requested.
- Acts as a point of contact for resolution of patient/customer and or staff/provider concerns.
- Develop and sustain an environment that supports excellence and innovation in practice through assessing, planning, implementing, and evaluating programs and standards that support positive patient care outcomes.
- Identifies and investigates problems, implements solutions, keeps management apprised.
- Manages special projects, and/or interdisciplinary committees as assigned.
- Actively participates in committees, in-services, staff meetings, performance improvement (PI) activities, and standard development.
- Act as safety and privacy champion within medical office.
- Monitor consistency of work flow and delegates duties throughout the medical office to ensure timely completion of patient care responsibilities.
Operational Oversight- Monitor parameters for patient access on an ongoing basis, such as, wait times, appointment access, and referral process times.
- Oversight of all clinical and office supply inventory.
- Performs audits to ensure adherence to regulatory and professional standards.
- Supports activities related to electronic health record.
- Assists manager with tracking provider schedules, maintains provider's templates to ensure accurate appointment scheduling.
- Prepares timely monthly clinic stats report.
Human Resources- Demonstrate positive interpersonal skills by communicating, cooperating, coaching, counseling and mentoring.
- Interviews, hires appropriate individuals, and ensures an effective orientation process for all new employees.
- Evaluates and documents individual employee performance with the support of the Practice/Area Manager.
- Manages timekeeping administrative duties. Tracks attendance in a timely manner and follows up timely on patterns with HR.
- Coach and counsel employees, as necessary, using the progressive corrective action process as appropriate and at the discretion of the Area or Practice Manager.
- Coordinates programs that will facilitate and promote professional growth opportunities for the staff, including technical and clinical staff and providers
- Assure staff achieves and maintains identified competencies related to their practice through such activities as orientation, evaluation, certification, in-services, training, and ensures maintenance of competency binders.
Collaborative Relationships- Collaborate effectively with managers, providers, and staff to achieve an environment of respectful, candid communication.
- Promote collegial relationships based on mutual respect and support throughout the medical office the divisions, and entire NorthBay enterprise.
- Support multi-disciplinary practice model.
- Promote standardization within the organization.
- Perform other duties as assigned.
- Education: High school graduate or GED preferred. Associate degree or six years of clinic and/or Medical Group administration experience.
- Experience: Minimum of five years of experience in a medical front and back office setting with experience and knowledge of health insurance/ benefit requirements or Medical Group administration experience. Previous supervisory and/or leadership experience preferred.
- Skills:Current AHA or equivalent BLS preferred. BLS certification required within 90 days of hire. Strong organizational skills as well as written/spoken communication skills essential. Ability to work independently on a variety of complex tasks, managing competing deadlines. Demonstrated working knowledge of Windows, Outlook, and Microsoft Word/Excel. Knowledge of medical terminology, and insurance rules and regulations preferred. Knowledge of worker's compensation preferred. Detail oriented with typing and computer entry ability and a working knowledge of general office machines required. Knowledge of STIX and Cerner preferred. Bilingual preferred.
- Standards of Performance: Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality.
- Physical Effort: Attendance is an essential function of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires sitting and standing frequently up to 6 hours per day. Requires frequent use of telephone, writing and computer keyboard six or more hours each day. Requires walking, stooping, bending, twisting and squatting occasionally up to 3 hours per day.
- Hours of Work: Assigned shift by Practice Manager during established Department office hours for optimal operational workflow.
