Using excellent customer service and communications skills, your primary duties in this role include: - Acts as a working supervisor, providing superior leadership and excellent communication skills while demonstrating professional standards for staff to exemplify.
- Ensures the successful operations of the department, using continuous improvement efforts and ensuring standard operating procedures are documented, current, and well communicated to staff.
- Coordinates day-to-day front office functions, ensuring staff meet performance standards for call handling, scheduling accuracy, registration quality, orders follow-thru and patient satisfaction.
- Identifies training needs, conducts regular coaching sessions, and provides opportunities for ongoing learning and skill-building.
- Partners with the Manager/Director to review and enhance workflows, develop and update standard operating procedures, and ensure consistency across the team.
- Monitors performance metrics, attendance, and productivity, ensuring team members are meeting departmental goals and expectations.
- Acts as the primary point of contact for escalated patient issues, staff concerns, and interdepartmental coordination.
- Ensures patient confidentiality, accurate documentation, and adherence to organizational policies and procedures.
- Performing additional administrative and support tasks as assigned.
Salary: Hiring range, based on experience and credentials: $32.90-$44.52 per hour.
Workdays: This role is located at The Oregon Clinic Gateway in NE Portland. Typical hours are Monday-Friday, (8:00 am-5:00 pm).Qualifications that support success in this role are based on education, experience and values including: - Minimum of two (2) years of previous medical leadership/supervisor experience is strongly preferred.
- Minimum of two (2) years of Electronic Medical Record (EMR) EPIC experience is required.
- Previous multi-phone line experience in a healthcare setting required.
- Prior experience with supply/inventory management preferred.
- Minimum 2 years previous experience with patient access workflows (scheduling, triage, referral management, insurance verification).
- Demonstrated ability to initiate, work independently, and effectively multitask.
- Previous experience overseeing large team member schedules and task assignments required
- Excellent attendance, time management, and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- A commitment to patient-focused care, privacy, and safety.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!
Premium Benefits: - Healthcare: Employee is 100% covered Medical, Dental, Vision, and Prescription Insurance
- Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
- Work-Life Balance: Paid Time Off plus 8 paid holidays annually
- Wellness Support: Robust wellness program and employee assistance services
- Commuter Benefits: 70% of Tri-Met transit pass covered
- Additional Perks: Employee discounts and optional benefits like Pet Insurance
